Customer Manager

3 tygodni temu

Warsaw, Polska AsstrA Pełny etat
Customer Manager at AsstrA | softgarden View job here Customer Manager
  • Full Time
  • Krakowiaków 34, 02-255 Warszawa, Polska
  • Hybrid
  • With Professional Experience
  • 4/5/24

For more than 28 years, AsstrA has offered a full range of transportation and logistics services: freight forwarding, customs services, cargo insurance, import and export, warehousing. Present in 24 countries, our 1,300 employees work in Europe, the CIS (Commonwealth of Independent States) and Asia. Thanks to the rapid growth of our business and the opening of new offices in Europe and Asia, we offer you ample opportunities for career development, as well as to acquire new skills in logistics.

AsstrA invites you to work in an ambitious team We are looking for a new specialist for a :

CUSTOMER MANAGER

Key duties:

  • Organization of high-quality customer service and ensuring the quality of services provided, information and consulting support for Customers, implementation of KPI stipulated in contracts with Customers;
  • Build operational workflow with the Customer and control over the closing of orders confirmed to the Customer;
  • Participating in the pre-tender and tender work for their Customers;
  • Management of inconsistencies arising in the work of the OD for FTL products.

Key requirements:

  • Higher education in logistics, economics, linguistic;
  • Knowledge of French and English is a must (B2-C1 level of proficiency);
  • Knowledge of Polish or Russian language - will be your advantage;
  • Knowledge of the process and rules of document management in logistics;
  • Knowledge of the logistics services market;
  • Presentation, negotiation and sales skills.

We offer:

  • Opportunity to develop and expand knowledge by working in a multicultural and dynamic environment;
  • Professional development;
  • Private medical insurance;
  • Individual on-boarding plan and mentor;
  • Internal and external training, participation in internal projects and contests;
  • Corporate training center (AsstrA focuses on continuous professional development of employees;
  • Career development within the grading system;
  • Possibility to work hybrid model after the probation period;
  • “Birthday party” – extra free day;
  • Unforgettable multiple corporate parties.
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