IT Operation Service Lead
1 miesiąc temu
Dormer Pramet is looking for an IT Operation Service Lead .
This position can be located anywhere in Czech Republic, Poland, Slovakia, Spain, Malaysia or India
Dormer Pramet is a global manufacturer and supplier of tools for the metal cutting industry, and we have a truly international presence with four production units and sales offices in 20 countries. Our skills and products solve engineering challenges across many industry sectors – including maintenance and repair operations, as well as general engineering through to heavy machining, railway and airframe assembly.
Customer Focus, Innovation, Fair Play and Passion to Win are our values that build the foundation of our brand and company.
At Dormer Pramet, our purpose is to build on the company’s heritage and success to innovate our way into the future. By keeping a long-term focus in everything we do, we can support our ambitions to grow manufacturing and prosperity for all. This brings jobs, with opportunities for both growth and security. It is what we care for, and what makes us go that extra mile
We share our deep knowledge and experience to build great relationships, not just with industry partners, but with employees and the community. We focus on improving the environment we work in and believe that everyone should feel empowered to deliver success. In return, we promise a rewarding career with flexible working options, excellent opportunities for development and progression.
Does this seem like something you want to be a part of?
JOB SUMMARY
At Dormer Pramet IT is positioned as a trusted technology partner and efficient service provider to the business.
The IT Operation Service Lead plays a pivotal role in completing the IT service cycle. This position is integral in overseeing product performance, enhancing product quality, and ensuring the proper development and adherence to service governance. This Role is part of IT Management Team.
In return Dormer Pramet offers an opportunity for you to grow and develop your skills and knowledge with one of the world’s leading engineering groups.
MAIN RESPONCIBILITIES
Develop a service catalogue at the divisional level by collaborating closely with stakeholders.
Establish a global service model aligned with stakeholders across the organization, ensuring efficient management and registration of new service offerings.
Implement robust processes and tools facilitating service provisioning for the business.
Generate service reports by monitoring all products used within the division.
Collaborate with stakeholders to ensure efficient handling of tickets.
Work closely with stakeholders to enhance service performance.
Conduct analysis on service performance, providing constructive feedback and advice to service owners for improvement.
Monitor service costs in collaboration with the business controller and relevant stakeholders.
Ensure seamless transfer of deliverables to the corresponding service team.
Develop a knowledge base and repository for IT assets.
Integrate IT operational service considerations into estimations for new initiatives.
Offer support and guidance to product/system owners on service level agreements.
Communicate effectively with stakeholders regarding system performance.
PROFILE
Degree in a relevant field and previous experience as aITOperations Service Lead would be an advantage.
Possess strong business acumen with a customer-centric approach.
10+ years of experience in IT, encompassing IT solution maintenance, support, service delivery, and product management.
Proficient in agile methodologies with a strong execution capability.
Fluent in English .
Excellent communication skills.
Familiarity with ITIL is advantageous.
HOW TO APPLY
Please submit all applications in English.
Interested in the challenge? Please click the ‘apply now’ button below or call us and talk to us to find out more.For further information visit our website, Job ID R0062569
Mamy inne aktualne oferty pracy związane z tym obszarem, które można znaleźć poniżej
-
IT Service Manager
2 tygodni temu
Katowice, Silesia, Polska Hitachi Vantara Corporation Pełny etatDescription Hitachi Energy IT have initiated an IT Transformation program for the set up and migration to a new "stand alone" global IT environment. We are looking for a talented IT individual to be part of building and operating a new IT function equipped to meet our future needs.As a ServiceNow Service Delivery Manager your role will be to ensure the...
-
IT Process Owner
2 tygodni temu
Katowice, Polska KNAUF IT SERVICES POLSKA SP. Z O.O. Pełny etatOperating system, WindowsAbout the project, We are on an exciting journey building a digital environment for the Knauf Group that is as groundbreaking as our products for the construction industry. If you are looking for a global impact that is shaped by values such as entrepreneurship, commitment, partnership and Menschlichkeit, the position could be the...
-
Service Technician
2 tygodni temu
Katowice, Silesia, Polska Ifmpl Pełny etatworks aimed at maintaining due technical performance of the buildingexecution of technical inspections, maintenance and repair of systems and equipmentmaintenance of continuity of operation of electric, cooling, hydraulic and gas equipmentcooperation with contractors and suppliers in terms of maintenance and repair worksremoval of faults and execution of...
-
IT Service Desk Agent
2 tygodni temu
Katowice, Silesia, Polska Eurofins Pełny etatJob DescriptionEurofins is looking for a motivated candidate to join as an IT Service Desk Agent. The main tasks include providing support via phone, email, and chat to local and nationwide customers.Responsibilities involve troubleshooting hardware, software, and network issues. You'll have the chance to work with various tools and enhance your skills in...
-
IT Manager
2 tygodni temu
Katowice, Silesia, Polska IMAR SERVICE GROUP Sp. z o.o. Pełny etatImar Service Group (nr rej. agencji zatrudnienia: od 1997 roku specjalizujemy się w usługach pracy tymczasowej, rekrutacji stałej, outsourcingu oraz payrollu. W naszej codziennej pracy stawiamy na otwartą komunikację, profesjonalną obsługę Klientów i Kandydatów oraz doradzanie najlepszych rozwiązań dopasowanych do potrzeb naszych kontrahentów....
-
IT Service Desk Agent
2 tygodni temu
Katowice, Silesia, Polska Eurofins Pełny etatJob DescriptionEurofins is seeking a self-motivated and enthusiastic candidate for the IT Service Desk Agent position. The primary responsibilities of this role will be a combination of phone, email and interactive chat support for local and nationwide customers from our laboratories.You will troubleshoot and resolve customer hardware, software and general...
-
IT Process Owner
4 tygodni temu
Katowice, Polska KNAUF IT SERVICES POLSKA SP. Z O.O. Pełny etatOperating system, Windows About the project, We are on an exciting journey building a digital environment for the Knauf Group that is as groundbreaking as our products for the construction industry. If you are looking for a global impact that is shaped by values such as entrepreneurship, commitment, partnership and Menschlichkeit, the position could be the...
-
IT Manager
4 tygodni temu
Katowice, Polska IMAR SERVICE GROUP Sp. z o.o. Pełny etatImar Service Group (nr rej. agencji zatrudnienia: 114) - od 1997 roku specjalizujemy się w usługach pracy tymczasowej, rekrutacji stałej, outsourcingu oraz payrollu. W naszej codziennej pracy stawiamy na otwartą komunikację, profesjonalną obsługę Klientów i Kandydatów oraz doradzanie najlepszych rozwiązań dopasowanych do potrzeb naszych...
-
IT Specialist for System Integration IT
2 tygodni temu
Katowice, Silesia, Polska SD Worx Pełny etatSD Worx is a leading European provider of Payroll & HR services with global reach. We have offices in Europe and an office in Mauritius. Our goal? We bring people solutions to life. So, companies of any size can turn Human Resources into a source of value for the business and the people in it. Our people solutions span the entire employee journey, from...
-
Service Desk Agent 1st Line with English
4 tygodni temu
Katowice, Polska KNAUF IT SERVICES POLSKA SP. Z O.O. Pełny etatOperating system, Windows About the project, We are on an exciting journey building a digital environment for the Knauf Group that is as groundbreaking as our products for the construction industry. If you are looking for a global impact that is shaped by values such as entrepreneurship, commitment, partnership and Menschlichkeit, the position of Service...
-
Service Manager for IT Security Services
2 tygodni temu
Katowice, Silesia, Polska ING Pełny etatService Manager for IT Security Serviceshave 3+ years proven experience in managing services and supporting Business Customers in international environment, preferably with IT scope,have collaborative approach and can build partnership,are comfortable in dealing with different stakeholders and can develop positive relationship,are excellent in planning and...
-
IT Manager
3 tygodni temu
Katowice, Polska Imar Service Group Sp. z o.o. Pełny etatImar Service Group (nr rej. agencji zatrudnienia: 114) - od 1997 roku specjalizujemy się w usługach pracy tymczasowej, rekrutacji stałej, outsourcingu oraz payrollu. W naszej codziennej pracy stawiamy na otwartą komunikację, profesjonalną obsługę Klientów i Kandydatów oraz doradzanie najlepszych rozwiązań dopasowanych do...
-
Service Manager for IT Security Services
2 tygodni temu
Katowice, Silesia, Polska ING Pełny etatWe are looking for candidates who:Have 3+ years of experience in managing services and assisting Business Customers in an international setting, preferably within an IT context,Possess a collaborative approach and can establish partnerships,Are skilled in engaging with various stakeholders and fostering positive relationships,Excel in planning and meticulous...
-
Service Desk Agent 1st Line-German with English
4 tygodni temu
Katowice, Polska KNAUF IT SERVICES POLSKA SP. Z O.O. Pełny etatOperating system, Windows About the project, We are on an exciting journey building a digital environment for the Knauf Group that is as groundbreaking as our products for the construction industry. If you are looking for a global impact that is shaped by values such as entrepreneurship, commitment, partnership and Menschlichkeit, the position of Service...
-
Service Desk Agent 1st Line-German with English
2 tygodni temu
Katowice, Polska KNAUF IT SERVICES POLSKA SP. Z O.O. Pełny etatOperating system, WindowsAbout the project, We are on an exciting journey building a digital environment for the Knauf Group that is as groundbreaking as our products for the construction industry. If you are looking for a global impact that is shaped by values such as entrepreneurship, commitment, partnership and Menschlichkeit, the position of Service Desk...
-
Senior Service Manager for IT Security Services
2 tygodni temu
Katowice, Silesia, Polska ING Pełny etatSenior Service Manager for IT Security Serviceshave 3+ years proven experience in managing services and supporting Business Customers in international environment, preferably with IT scope,have collaborative approach and can build partnership,are comfortable in dealing with different stakeholders and can develop positive relationship,have excellent composure...
-
Service Quality Specialist Spare Parts Repair
2 tygodni temu
Katowice, Silesia, Polska Interviewme Pełny etatService Quality Specialist Spare Parts Repair Service Quality Specialist Spare Parts RepairYour responsibilitiesEnsures consistency and continuous improvement of repair quality levels through continual review, feedback and repair technician training, coaching and development. Acts as the interface between global repair functions and the local repair...
-
Performance / Service Level Manager
2 tygodni temu
Katowice, Silesia, Polska Vattenfall Pełny etatVattenfall IT - Performance / Service Level ManagerVattenfall IT is a highly efficient organization managing IT Portfolio across different business areas in collaboration with Vattenfall IT Suppliers. The Assets & Suppliers department has been reinforced in recent years to support digitalization, ensure security compliance, and optimize costs effectively.We...
-
Email Server Administrator
4 tygodni temu
Katowice, Polska KNAUF IT SERVICES POLSKA SP. Z O.O. Pełny etatabout-project : The Exchange Infrastructure Specialist will be joining a high-performance team that is driven, innovative and packed with self-motivated individuals. As part of the team, you are responsible for the systems and support day-to-day operations within the fields of mail infrastructure as a member of the Communication team. The team provides the...
-
Service Manager for IT Security Services
2 tygodni temu
Katowice, Silesia, Polska ING Bank N.V. Pełny etatWe are looking for you, if you: have 3+ years proven experience in managing services and supporting Business Customers in international environment, preferably with IT scope, have collaborative approach and can build partnership, are comfortable in dealing with different stakeholders and can develop positive relationship, are excellent in planning and...
