Salesforce Consultant
3 tygodni temu
1st Level Support
- Take over the Salesforce 1st level support in combination and collaboration with Global IT Servicedesk for the brand-new Salesforce application which is still in his global roll out (for already rolled out countries)
- Administer Data andOrgs, Manage Services,Authorizations
- Update User Profiles, Settings
- Create Update Service Resources and Service Territory Members
- Assign Skills to Service Resources
- Add/ update Users to relevant Chatter Groups, Queues, Account Teams
- Bulk assignment of records
2nd Level Support
- Deliver 2nd Level Support if needed for ticketing and support cases as well as service request resolution
- Administer Data and Orgs, Manage Services, Authorizations
- Skills and experience - the skill level would be at least a few years experiences with salesforce
- The candidate should be able to provide 1st and 2nd Level Support
- Fluent English is required
- B2B Contract
- 100% remote work
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