Order Management Specialist

4 tygodni temu

Kraków, Polska Motorola Solutions Pełny etat

Job Description

Embrace an exciting opportunity to be an integral part of a dynamic team, coordinating end-to-end order processing for our esteemed Channel Partners across North America. As a crucial member of the Order Management team, you'll be at the heart of our operations, liaising closely with internal stalekohlder, as well as Customers. This role not only promises growth and development but also a chance to make a significant impact in our organization.


As an Order Management Specialist you will develop expertise in a specific function, assuming ownership of the process per the assigned role.
Your responsibility will encompass the execution of the order management cycle, ensuring the satisfaction of both internal and external customers through the performance of various key activities.

- Order Processing: Receiving and processing customer orders, ensuring accuracy in terms of product selection, pricing, and quantities.
- Order Tracking: Monitoring the status of orders throughout the fulfillment process, from entry to delivery, and providing updates to customers and internal stakeholders.
- Customer Service: Addressing customer inquiries related to their orders, including questions about products, shipping times, order modifications, and any issues or complaints.
- Handling the inbound calls.
- Working with shipping and logistics departments to arrange for the timely dispatch and delivery of orders.
- Close cooperation with internal stakeholders (finance, credit, product groups, project managers, sales etc.)
- Verification of orders related documents' accuracy with a thorough understanding of all customer fulfillment requirements
- Adapting to a fast-paced business with a focus on first in, first out cycle time 
- Understanding that working as a team is a must and cooperation with others is essential
- Prioritizing team’s goals and contributing to keep a good working atmosphere in the workplace

Please note that this is a mixed shift position.


Basic Requirements

- English skills at B2/C1 level
- Elementary computer literacy
- Familiarity with Salesforce and Google Workspace is welcome
- Student / College graduated (preferred)
- Experience in Supply chain/Customer Service/Order Management is welcome
- Ability to identify basic problems
- Ability to resolve basic issues within the process
- Knowledge where to find help to resolve an issue
- Team player attitude is a must
- Ability to work well under pressure
- Continuous learning mindset
- Capability to prioritize and efficiently handle various responsibilities
- Adapting to change
- Attention to detail.

We offer:

- Contract of employment
- Hybrid work model and flexible working hours
- Comfortable working conditions (high class offices, parking space)
- Competitive salary package
- Strong team-oriented culture
- Private medical and dental coverage (Medicover)
- Life insurance
- Cafeteria program for benefits (multisport card, cinema tickets, etc.)
- 1000 PLN for spectacles
- Employee Pension Plan (PPE)
- ESPP (Motorola Solutions stock programme)
- Company-supported sport and social activities (ski team, volleyball, tennis section, etc.)
- Access to wellness facilities and integration events

- Mixed-shift bonus


Travel Requirements

None


Relocation Provided

None


Position Type

New Grad

Referral Payment Plan

No

Company

Motorola Solutions Systems Polska Sp.z.o.o

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email

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