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Order Management Expert

1 miesiąc temu

Kraków, Lesser Poland Motorola Solutions Pełny etat

Job Overview

We are seeking a skilled Order Management Expert to join our dynamic team at Motorola Solutions. As an integral part of our operations, you will play a crucial role in coordinating end-to-end order processing for our esteemed Channel Partners across North America.

About the Role

The Junior Order Management Coordinator is responsible for executing the order management cycle, ensuring the satisfaction of both internal and external customers through the performance of various key activities:

  • Order entry
  • Change order process
  • Hold management
  • Closing cooperation with internal stakeholders (finance, credit, export control, product groups, project managers, sales etc.)
  • Providing high customer service level assistance to our customers (including handling inbound calls)
  • Handling customer complaints
  • Verification of orders related documents' accuracy with a thorough understanding of all customer fulfillment requirements
  • Adapting to a fast-paced business with a focus on first-in, first-out cycle time
  • Participating in monthly close activities that result in heavier workloads
  • Understanding that working as a team is essential and cooperation with others is crucial
  • Prioritizing team goals and contributing to maintaining a good working atmosphere

Required Skills and Qualifications

To be successful in this role, you will need:

  • English skills at B2/C1 level
  • Elementary computer literacy
  • Familiarity with Salesforce and Google Workspace is welcome
  • Student/College graduated (preferred)
  • Experience in Supply chain/Customer Service/Order Management is welcome
  • Ability to identify basic problems
  • Ability to resolve basic issues within the process
  • Knowledge where to find help to resolve an issue
  • Team player attitude
  • Ability to work well under pressure
  • Continuous learning mindset
  • Capability to prioritize and efficiently handle various responsibilities
  • Adapting to change
  • Attention to detail

Benefits

We offer a competitive salary package including:

  • Contract of employment
  • Hybrid work model and flexible working hours
  • Comfortable working conditions (high-class offices, parking space)
  • Strong team-oriented culture
  • Private medical and dental coverage (Medicover)
  • Life insurance
  • Cafeteria program for benefits (multisport card, cinema tickets, etc.)
  • 1000 PLN for spectacles
  • Employee Pension Plan (PPE)
  • ESPP (Motorola Solutions stock programme)
  • Company-supported sport and social activities (ski team, volleyball, tennis section, etc.)
  • Access to wellness facilities and integration events

Salary Information

The estimated salary range for this position is around 40,000 - 60,000 PLN per annum, depending on experience and qualifications.