Customer Experience Manager
3 miesięcy temu
Ekoen - stacja paliw alternatywnych to innowacyjny projekt w branży e-mobility stworzony przez firmę Ekoenergetyka-Polska. Stację Ekoen wyróżnia krótki czas ładowania samochodów elektrycznych, prosty sposób płatności, strefa relaksu oraz bistro z wyśmienitymi przekąskami. Ekoen to nowy standard podróży wpływający na komfort jazdy pojazdem EV, a także koncept biznesowy, który przyczynia się do popularyzacji zeroemisyjnych samochodów. Poznaj nas bliżej: www.ekoen.pl
Aktualnie, w związku z intensywnym rozwojem, poszukujemy Kandydatki/ta na stanowisko:
Zakres obowiązków:
- opracowanie strategii i standardów działań EKOEN dotyczących doświadczeń klientów;
- wdrożenie i nadzór na bieżącą realizacją strategii;
- poszukiwanie innowacji w zakresie doświadczeń Klientów;
- ciągłe podnoszenie poziomu świadczenia usług EKOEN pod kątem potrzeb klientów;
- opracowanie i wdrożenie metod pomiaru poziomu zadowolenia klientów;
- wpływ na decyzje na etapach projektowania, realizacji, uruchamiania i eksploatacji produktów EKOEN;
- analiza rynku usług w elektromobilności pod kątem podnoszenia standardu usług EKEON.
Profil Kandydata:
- doświadczenie i praktyka w obszarze Customer Experience;
- wizja działania i systemowego podejścia do jej realizacji;
- skuteczność i dynamika w działaniu;
- praca zespołowa (otwartość na krytykę i dyskusję, przekonywanie, wywieranie wpływu);
- odpowiedzialność za wyniki;
- znajomość angielskiego na poziomie min. B2;
- prawo jazdy kat. B;
- znajomość rynku elektromobilności (mile widzialne).
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