Associate Functional Consultant
5 miesięcy temu
Associate Functional Consultant
Wroclaw, on-site
Aptean ist ein schnell wachsendes, zukunftsorientiertes globales Softwareunternehmen. Unsere maßgeschneiderten ERP-Lösungen helfen dabei, eine enorme Anzahl von Unternehmen in verschiedensten Industrien digital zu transformieren.
Nun suchen wir nach einem Associate Functional Consultant zur Verstärkung unseres Support-Teams im Zuge unseres Wachstums
Deine Aufgaben
•Du bist verantwortlich für die Lösung von Support-Tickets.
•Du sicherst den Wissensaustausch, indem du Lösungen in Wissensdatenbankeinträgen sicherst.
•Du suchst Verbindung sowohl zu Teammitgliedern als auch zu anderen Teams, um die beste Lösung für den Kunden zu finden.
•Du löst einfache Fälle eigenständig.
•Du überträgst komplexere Probleme an den Support L2 oder L3.
•Du führst verschiedene administrative Aufgaben aus, die zum Erreichen der Team-KPIs beitragen.
•Du verfügst über tiefgehendes Produktwissen, um Fälle zu lösen (wirst während des Onboarding-Prozesses umfassend geschult).
•Du entwickelst aktiv dein eigenes Wissen über das Produkt in verschiedenen Bereichen weiter.
•Du arbeitest sowohl eigenständig als auch als Teil des Teams, zeigst Empathie und ein Gefühl für Dringlichkeit, um Kundenprobleme eskalieren zu lassen und gemeinsam eine zeitnahe Lösung bereitzustellen.
•Du hältst dich an die Leistungsziele und Produktionsstandards der Abteilung.
Deine Kompetenzen
•Allgemeine IT-Kenntnisse
•Grundkenntnisse der Azure-Umgebung
•Grundlegende Vorstellung von SQL-Servern
•Gute Kenntnisse des Microsoft Office-Pakets (Excel, Word, PowerPoint)
•Ausgezeichnete mündliche und schriftliche Kommunikationsfähigkeiten
•Starke Fähigkeiten zum Multitasking
•Starke Untersuchungs- und Analysefähigkeiten
•Kenntnisse von ERP (Enterprise Resource Planning) Systemen sind von Vorteil
•Fließende Deutsch- und Englischkenntnisse, sowohl mündlich als auch schriftlich
Unser Angebot
Für Deine wertvolle Arbeit erhältst Du ein ansprechendes Vergütungspaket mit attraktiven Vorsorge- und Sozialleistungen, sowie ein flexibles Arbeitszeitmodell.
Regelmäßiges Training und Development, sowohl von Deinem direkten Team als auch über die Aptean University sorgen für persönliche und fachliche Entwicklungsmöglichkeiten.
Wenn Du eine einfallsreiche Person mit technischer Begabung und ergebnisorientierter Einstellung bist, freuen wir uns auf Deine Bewerbung
Be ready for what’s next, now.
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