Business Renewals Support Specialist

4 tygodni temu

Warsaw, Polska IFS Pełny etat
Job Description

Summary    

The business renewals support specialist works with the regional teams to drive customer retention and growth. Key duties include providing data inputs and analysis to the sales teams to ensure timeous renewal of contracts following best practices.  

Essential Duties and Accountabilities 

Responsibilities include, but are not limited to: 

Business Partnering:

  • Act as trusted business partner to regional install base management by providing renewals analysis and preparation of data packs as inputs to the renewals process.
  • Understand the entire renewals process and work with the sales and customer success teams to monitor and improve customer renewals.

Commercial business analysis 

  • Sourcing and collation of information and analysis of data to facilitate better contract renewals. 
  • Engage with various stakeholders to provide a complete view for the customer renewal.
  • Assisting with regular report preparation as requested

CRM solution management  

  • Ensure business opportunities exist for all renewals well in advance.
  • Ongoing feedback to enhance business value for Sales from CRM to improve the renewals process. 

Data Preparation

  • Provide necessary foundation inputs for the renewing contract base (current installation GPL with indicated discount structure, order forms, contract asset values etc,)
  • Ensure renewal preparation phase is commenced well in advance to provide the sales team with enough time to action insights to drive incremental value to customer and IFS.
  • Combine consumption reports and disseminate exception reports to the regional teams for action.
  • Work with compliance team to ensure self-declaration process completion as input into the renewals.

Reporting and Management

  • Monitor and track renewals through the renewals process and advise on attainment of business metrics (renewal rates, in-contract renewals, churn etc).
  • Engage with the regional renewals teams to ensure adherence to corporate renewal guidelines.
  • Proactively advise the regional teams on ACV outlook and attainment.

Qualifications

Overall Required Competence  

  • Good data analysis and presentation of key insights to enable and accelerate the sales process.
  • Good presentation skills.  Ability to interact with internal team and provide assets to the sales team for reuse in their sales process.
  • High attention to detail and completing tasks quickly and methodically.
  • Ability to work under sustained timeline pressures.
  • Ability to assimilate complex data into business information.
  • Strong communication skills to work with a wide range of stakeholders globally 

Required Education & Experience 

Essential: 

  • Proven History in a business operations/ sales operations or related business support role, knowledge of an international matrix-style organization with virtual working environment 
  • University educated or comparable professional experience. 
  • Professional fluency in English (written and spoken). Additional languages an advantage
  • Good understanding of information technology, data structuring and analytics trends concepts and developments, with an interest in learning more

Desirable: 

  • Proficiency in Power BI or equivalent reporting tools
  • Good excel skills


  • Business Renewals Support Specialist

    4 tygodni temu

    Warsaw, Polska IFS Pełny etat

    Job Description Summary The business renewals support specialist works with the regional teams to drive customer retention and growth. Key duties include providing data inputs and analysis to the sales teams to ensure timeous renewal of contracts following best practices. Essential Duties and Accountabilities   Responsibilities include, but are...

  • Renewals Operation Specialist

    1 miesiąc temu

    Warsaw, Polska Palo Alto Networks Pełny etat

    Job DescriptionYour CareerWe offer the chance to be part of an important mission: ending breaches and protecting our way of digital life. If you are a motivated, intelligent, creative and hardworking individual, then this role is for you! The Sales Operations Renewal Representative will be responsible for the daily creation and administration of...

  • Renewals Operation Specialist

    1 miesiąc temu

    Warsaw, Polska Palo Alto Networks Pełny etat

    Company Description Our Mission At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things...

  • Renewals Operation Specialist

    4 tygodni temu

    Warsaw, Polska Palo Alto Networks Pełny etat

    Company Description Our Mission At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things...

  • GL Specialist Revenue Recognition

    2 tygodni temu

    Warsaw, Polska Bruker Business Support Center Sp. z o.o. Pełny etat

    GL Specialist Revenue Recognition (m/f/d)Miejsce pracy: Warszawa Your responsibilities The Revenue Recognition Specialist is part of a team responsible for providing high quality accounting service in the General Ledger for global internal company clients. In addition to performing daily operational tasks, will also have an opportunity to take part in the...

  • Customer Support Specialist

    2 miesięcy temu

    Warsaw, Polska Mellifera Operations Limited Pełny etat

    At Mellifera, we are pioneers in transforming business processes. With our cutting-edge technology and deep expertise, we offer innovative solutions that streamline operations, boost productivity, and elevate overall performance. We are committed to pushing the boundaries of what's possible in the business world We're looking for a driven and proficient...

  • Customer Support Specialist

    4 tygodni temu

    Warsaw, Polska Mellifera Operations Limited Pełny etat

    At Mellifera, we are pioneers in transforming business processes. With our cutting-edge technology and deep expertise, we offer innovative solutions that streamline operations, boost productivity, and elevate overall performance. We are committed to pushing the boundaries of what's possible in the business world We're looking for a driven and proficient...

  • Business Support Coordinator

    4 tygodni temu

    Warsaw, Polska AstraZeneca Pełny etat

    At AstraZeneca every one of our employees makes a difference to patient lives everyday.  BioPharma Clinical Operationsbrings together all the skills groups to drive critical operational activities for early and late stage medicines development. We have deep and specialist expertise in study and site management, data management, technical systems and...

  • Business Development Specialist

    4 tygodni temu

    Warsaw, Polska Ricoh Business Services Pełny etat

    O nas:Ricoh jest japońską firmą, która od ponad 85 lat jest liderem na rynku technologii. Zaczynaliśmy od produkcji sprzętu biurowego, teraz oferujemy zarówno usługi cyfrowe, jak i IT. W naszej ofercie znajdziesz urządzenia wielofunkcyjne i drukarki, oprogramowanie elektronicznego obiegu dokumentów, systemy szerokoformatowe i produkcyjne na papier...

  • Business Development Specialist

    2 miesięcy temu

    Warsaw, Polska Ricoh Business Services Pełny etat

    O nas:Ricoh jest japońską firmą, która od ponad 85 lat jest liderem na rynku technologii. Zaczynaliśmy od produkcji sprzętu biurowego, teraz oferujemy zarówno usługi cyfrowe, jak i IT. W naszej ofercie znajdziesz urządzenia wielofunkcyjne i drukarki, oprogramowanie elektronicznego obiegu dokumentów, systemy szerokoformatowe i produkcyjne na papier...

  • Business Development Specialist

    2 miesięcy temu

    Warsaw, Polska Edge One Solutions Sp. z o.o. Pełny etat

    Business Development Specialist Miejsce pracy: Warszawa Twój zakres obowiązków Rozwój biznesu u aktualnych klientów w ramach danego Business Unitu. Osiąganie ustalonych celów sprzedażowych. Odpowiedzialność za organizację i prowadzenie procesu sprzedaży, m.in. spotkań z klientami, przygotowywania ofert oraz prezentacji, koordynację procesu...

  • Technical Support Specialist

    4 tygodni temu

    Warsaw, Polska Solaris Laser Pełny etat

    Technical Support Specialist Location:   Warsaw, MZ, PL Solaris Laser  is part of  Markem-Imaje , a trusted world manufacturer of product identification and traceability solutions, offering a full line of reliable and innovative inkjet, thermal transfer, laser, print and apply label systems. Markem-Imaje delivers fully integrated solutions that enable...

  • Technical Support Specialist

    2 tygodni temu

    Warsaw, Polska Solaris Laser Pełny etat

    Technical Support SpecialistLocation: Warsaw, MZ, PLSolaris Laser is part of Markem-Imaje , a trusted world manufacturer of product identification and traceability solutions, offering a full line of reliable and innovative inkjet, thermal transfer, laser, print and apply label systems. Markem-Imaje delivers fully integrated solutions that enable product...

  • Senior Support Specialist

    4 tygodni temu

    Warsaw, Polska 4IT SOLUTIONS sp. z o.o. Pełny etat

    Senior Support Specialist Miejsce pracy: Warszawa Technologie, których używamy Wymagane SQL .NET XML JSON Internet Information Services Mile widziane PowerShell System operacyjny Windows O projekcie Poszukujemy nowego talentu - Senior Support Specialist z podstawową znajomością .Net, który dołączy do zespołu naszego Klienta -...

  • IT Support Specialist @ Elitmind

    3 dni temu

    Warsaw, Polska Elitmind Pełny etat

    We’ve been honored as  Microsoft   Partner of the year 2023 in Poland  and following that achievement we are focusing on growth and development, that’s why we are recruiting intensively. At the moment, we are looking for a  IT Support Specialist to join our internal Team at Elitmind. In this role you will take part in innovative projects to...

  • IT Support Specialist

    4 tygodni temu

    Warsaw, Polska ITDS Polska Sp. z o.o. Pełny etat

    technologies-expected : Windows Server Microsoft Office 365 Exchange Android technologies-optional : Jira Atlassian Photoshop Camtasia about-project : As an IT Support Specialist you will be working for our client, one of the leaders in online banking. You will be a key part of the IT support team, responsible for maintaining and troubleshooting various IT...

  • Customer Support Specialist

    4 tygodni temu

    Warsaw, Polska LeasingTeam Professional Pełny etat

    Customer Support Specialist Miejsce pracy: Warszawa Rekrutujemy dla Aktualnie dla jednego z naszych klientów - uznanej firmy z branży PCB - poszukujemy kandydatów na stanowisko: Customer Support Specialist Twój zakres obowiązków Tworzenie wycen oraz ofert dla klientów Przyjmowanie oraz weryfikowanie poprawności zamówień Monitorowanie statusu...

  • Customer Support Specialist

    2 tygodni temu

    Warsaw, Polska Webfleet Solutions Pełny etat

    At Bridgestone Mobility Solutions, we are looking for a full time Customer Support Specialist dedicated to our line of business Webfleet with passion for technology. With this position you will join a team of colleagues, based in Amsterdam, Barcelona and Leipzig and you will report to the Regional Team Leader. You will identify, troubleshoot, and help...

  • Senior Support Specialist

    2 tygodni temu

    Warsaw, Polska 4IT SOLUTIONS sp. z o.o. Pełny etat

    Senior Support Specialist Miejsce pracy: Warszawa Technologie, których używamy Wymagane SQL.NETXMLJSONInternet Information ServicesMile widziane PowerShellSystem operacyjny WindowsO projekcie Poszukujemy nowego talentu - Senior Support Specialist z podstawową znajomością .Net, który dołączy do zespołu naszego Klienta - międzynarodowej firmy, która...

  • Telesales Specialist

    2 tygodni temu

    Warsaw, Polska PL18 Alcon Polska Sp. z o.o. Company Pełny etat

    At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our...