Head of Collections

2 tygodni temu


Warsaw, Polska WHIZZ Pełny etat

At Whizz, our mission is to revolutionize transportation for delivery drivers by delivering reliable and convenient e-mobility solutions. We offer flexible vehicle ownership and financing options to make e-mobility accessible and empower our customers. As we continue to grow, we're seeking a Head of Collections to lead our team and drive our company’s expansion.

Requirements

Responsibilities:

  • Oversee daily operations of the collections and repossession teams, ensuring compliance with company policies and achievement of monthly targets.
  • Develop and implement effective strategies and tools to optimize collections and minimize overdue accounts.
  • Identify areas for process improvement, implement best practices, and provide training to foster a high-performance culture within the team.
  • Conduct regular reviews of overdue accounts, prioritize collection efforts, and present progress reports to senior management.
  • Collaborate with other departments, such as Customer Service, Operations and Legal, to resolve issues and ensure a seamless collections process.
  • Coordinate with external parties, including law enforcement or third-party agencies, when necessary to recover assets or resolve disputes.
  • Ensure compliance with U.S. regulations and industry standards related to collections.
  • Effectively manage the team in a remote work environment, maintaining productivity and accountability.

Requirements:

  • 4+ years of experience in B2C collections, with at least 2 years in a leadership role.
  • Fluent in English (C1-C2 level).
  • Familiarity with relevant US laws, regulations, and best practices in collections.
  • Excellent leadership and team management skills.
  • Proficiency with Microsoft Office, Google Workspace and relevant collection softwares.

Working Hours:

  • 40-hours per week (full-time)

Benefits

  • Competitive salary with performance bonuses
  • Opportunities for professional and career growth.
  • Friendly and supportive team.
  • Opportunity to work at an international level.

Ready to take the wheel of your career? Join us at Whizz and pedal towards success Apply today


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