![Publicis Le Pont](https://media.trabajo.org/img/noimg.jpg)
Business Support Manager
4 tygodni temu
Job Description
As a member of our Client Services Team for Publicis Production Operations & Technology, you will have 3 main responsibilities split as follows:
2nd line Systems set up and Process Support:
You will lead supporting users in understanding our standard production management processes and unblocking master records and functionality-related issues for our proprietary tools and solutions. You will be expected to identify the root-cause, propose solutions and submit corrections to the development team, follow-through on solution implementation into action and test the correction until go-live/client deployment.
Testing:
You will also be part of a wider team testing enhancements and new releases (UAT). Occasionally, when the tool is to be launched in a new market or agency, you will also be expected to test and verify the master data setup and the tools’ operational readiness.
Training:
As a tool and operating processes expert, you will be expected to train and onboard users to the tool. Keeping the User Guide up to date will also be under your scope of responsibilities. You will be a critical part of the change management and successful user onboarding.
Qualifications
Previous 6-8 years of experience in a client support position Experience with training users Experience with writing documentation Fluency in English (spoken and written) is mandatory Good problem analysis and problem-solving skills Ability to effectively handle escalations and time critical issues Experience with Adobe tech stack (AEM, Frame.io, Workfront) would be a plus Ability to work responsibly with or without direct supervision Excellent verbal and written communication skills with ability to work in an international environment-
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