OTC Senior Operational Excellence Manager

2 tygodni temu

Wrocław, Polska Fresenius Medical Care, Europe, Middle East, and Africa Pełny etat

Fresenius Medical Care core values:

Fresenius Medical Care is a people business. Our success depends on having the best and brightest employees, and helping them attain their personal and professional goals while delivering excellence in patient care and business results. Our employees embody our culture which is based on six core values supporting our promise to improve the quality of life of every patient every day. These core values are: Patients and Partners First, Honesty and Integrity, Quality and Compliance, Collaboration, No-Limits Mindset and Results Oriented.

Your responsibilities:

Accountable for the management of the OTC services in accordance with the terms and conditions set forth in the management service agreement (MSA)/ service level agreement (SLA)

Engages, collaborates, and creates partnership with the other organizations across geographical location and global stakeholders to provide transparency of the results of operations, address issues, and provide value-added services, to exceed expectations on the service delivery of the OTC team

Manages the order to cash processes – specifically in the areas of Credit Management & Collections

Oversee the negotiation and course of action taken for critical overdue accounts

Support design and implementation of processes to improve cash flow and reduce receivables

Help develop/review policies regarding the investigation of customers, extension of credit lines, and collections

Manages monthly closing activities and ensures accuracy of reporting

Handles issue resolution and escalations from the team members and global stakeholders

Ensures effective knowledge transfer of activities from the retained organization and the Standard Operating Procedures (SOP) are updated

Support the roll-out of IT tools and enablers of the OTC processes

Ensures that the team is compliant with the company’s policies and procedures, internal control framework, and SOX, if applicable

Continuously look for process improvements that would increase efficiency and effectiveness, deliver sustainable KPIs and SLAs results, and improve quality and internal control of the OTC processes in coordination with the Process Excellence and Quality team

Manages the goal setting and performance appraisal of the team and ensures that its members are equipped with proper skills to function effectively and efficiently

Propose Succession Plans for all manager/supervisor functions in the order to cash tower

Drive process standardization, harmonization, and simplification within the team, the retained organization, and the region, thereby reducing costs through economies of scale, and increasing quality through repeatability

Prepares, recommends, and monitors operating and personnel budgets of the team

Provide leadership, coaching and development plans for all direct reports to maintain an engaged and productive workforce; partnering with Human Resources on employee matters.

 Develop strategies achieve set goals

Support the leadership team in developing strategic goals

Our requirements:

10 years or more of working experience in finance and accounting, with solid end-to-end experience of 5 years working in OTC in a shared services center of a multi-national company

At least 3 years in a managerial role focused on the OTC credit & Collections function

Experience in building the team, transition of Credit & collection activities from offshore locations to GBS

Excellent Interpersonal skills, stakeholder management

Working knowledge in SAP or any ERP system

Fluency in the English language

Can work within flexible working hours

Our offer:

Private medical care in LuxMed,

PZU life Insurance,

Unlimited international travel Insurance,

Benefits System platform (multisport card, cinema tickets, online shopping etc.)

Language courses reimbursement,

Work abroad possibility (up to 30 days / year)

Recommendation programme

Life milestone bonus

Holiday allowance

Childcare refund

Occasional gifts

Career with a purposeWe offer an opportunity to create and deliver treatments that save and change lives for the better. We’ll support your ongoing development. And you’ll be part of a dedicated team of people who inspire each other to create the best possible healthcare outcomes each and every day. Inclusion and diversityJoining Fresenius Medical Care means becoming part of a team that values diversity. We embrace the wealth of different backgrounds, cultures, experiences and opinions that make up our workforce and strive to create an inclusive atmosphere in which all our employees feel valued. StabilityDeveloping innovative products and continuously improving our renal therapies made us the clear market leader in the production of hemodialysis machines, with sustainable, profitable growth . This position provides our 125000 employees with the stability and security they need to help improve the lives of our patients. Learning and developmentWe offer participation in programs at world-class business schools, leadership development, regular training for our nurses, health care professionals and manufacturing staff and digital access to high-quality educational content for all employees worldwide 24/7. Local benefitsOur employees enjoy both local and global opportunities for growth and personal fulfilment. We offer local benefits designed to suit the requirements of the respective country and place of work to create ideal conditions everywhere. Work-life balanceWe want to empower people to deliver better care. Therefore, we promote a better work-life balance through flexible working hours, part-time models, the possibility to work from home, and more.

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