PCI Support Analyst
4 dni temu
Description
Support Analyst with English
Location:Warsaw, Poland
We are currently recruiting passionate, motivated, and enthusiastic English-speaking Contact Center Associates to join our team and provide Security and/or Compliance support via multiple customer engagement channels.
About VikingCloud
VikingCloud provides end-to-end security and compliance solutions to businesses throughout the world, offering the latest cloud-based solutions to secure networks and maintain compliance. Almost 5 million businesses use its award-winning platform, and the company maintains partnerships with many of the world’s leading acquirers and payment service providers. VikingCloud also works with the world’s largest brands helping them proactively mitigate evolving cyber threats and business risk. VikingCloud’ s Asgard Platform processes billions of security events daily, providing real-time intelligence access to an organization’s cyber risk landscape. Headquartered in Dublin, Ireland, with operations in the United States, Australia, India, Philippines, Poland, Sweden, South Africa and the United Kingdom, VikingCloud has clients in more than 100 countries and a global team of more than 1,000.
This position
The Compliance Support Team provides world-class customer service for all their clients. To adhere to this commitment, we deliver prompt and courteous responses along with detailed customer support that is easily digestible to solve customer issues on the first contact. The Compliance Support Team’s in-depth PCI knowledge blended with a customer-first and empathetic approach, ensures customer expectations are exceeded on every interaction.
About PCI Compliance Processing:Whether you have a large corporation that spans the globe or a small company that serves your local community, maintaining compliance with the Payment Card Industry Data Security Standard (PCI DSS) is a must for all merchants who accept credit cards.
Cybercriminals are targeting payment card information because it's a high-value target, so the PCI DSS was put in place to help reduce risk to your business and protect the customers you serve. Just as you lock the doors of your business each night to protect your physical assets, you need to lock the doors to your company's network to protect your digital assets.
Responsibilities
Responding to all customer service requirements, agreed with telephone service To aim to resolve all queries on a first-call resolution basis Customers Engagement and Experience Ability to interact with customers on a personal level Communicate clearly and effectively during all calls Provide exceptional customer experiences at every customer touchpoint
Qualifications
You have a great level of English(minimum B2/C1)as well as minimum secondary education Excellent communication skills in English inbothverbal and written forms Preferably some previous experience in customer service – ideally in a ContactCenteror perhaps in retail either would be great Ability to work flexible shifts whilst displaying impeccable schedule adherence A team player with a positive outlook and a passion for customer service Strong attention to detail and the ability to multi-task Excellent computing skills Strong decision-making and problem-solving skills Interest in Cyber Security and IT fields is a plusWe are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, political affiliation or opinion, medical condition, status as a veteran, and/or any other federal, state or local protected class.
Copyright 2023 VikingCloud, inc. Or its affiliates. Strictly confidential
FOLLOW US
-
PCI Support Analyst with French
1 miesiąc temu
Warsaw, Polska VikingCloud Pełny etatDescription PCI Support Analyst with French Location:Warsaw, Poland We are currently recruiting passionate, motivated, and enthusiastic English and French- speaking Contact Center Associates to join our team and provide Security and/or Compliance support via multiple customer engagement channels. About VikingCloud VikingCloud...
-
PCI Support Analyst with German
4 tygodni temu
Warsaw, Polska VikingCloud Pełny etatDescription PCI Support Analyst with German Location:Warsaw, Poland We are currently recruiting passionate, motivated, and enthusiastic English and German-speaking Contact Center Associates to join our team and provide Security and/or Compliance support via multiple customer engagement channels. About VikingCloud VikingCloud provides...
-
PCI Support Analyst with French
4 tygodni temu
Warsaw, Polska VikingCloud Pełny etatDescription PCI Support Analyst with French Location:Warsaw, Poland We are currently recruiting passionate, motivated, and enthusiastic English and French- speaking Contact Center Associates to join our team and provide Security and/or Compliance support via multiple customer engagement channels. About VikingCloud VikingCloud...
-
PCI Support Analyst with German
4 tygodni temu
Warsaw, Polska VikingCloud Pełny etatDescription PCI Support Analyst with German Location:Warsaw, Poland We are currently recruiting passionate, motivated, and enthusiastic English and German-speaking Contact Center Associates to join our team and provide Security and/or Compliance support via multiple customer engagement channels. About VikingCloud VikingCloud provides...
-
PCI Support Analyst with Spanish
2 tygodni temu
Warsaw, Polska VikingCloud Pełny etatDescription PCI Support Analyst with Spanish Location:Warsaw, Poland We are currently recruiting passionate, motivated, and enthusiastic English and Spanish- speaking Contact Center Associates to join our team and provide Security and/or Compliance support via multiple customer engagement channels. About VikingCloud VikingCloud...
-
PCI Support Analyst with Swedish
3 tygodni temu
Warsaw, Polska VikingCloud Pełny etatDescription PCI Support Analyst with Swedish Location:Warsaw, Poland We are currently recruiting passionate, motivated, and enthusiastic English and Swedish- speaking Contact Center Associates to join our team and provide Security and/or Compliance support via multiple customer engagement channels. About VikingCloud VikingCloud...
-
PCI Support Analyst
4 dni temu
Warsaw, Polska VikingCloud Pełny etatDescription Support Analyst with English & Polish Location:Warsaw, Poland We are currently recruiting passionate, motivated, and enthusiastic English & Polish-speaking Contact Center Associates to join our team and provide Security and/or Compliance support via multiple customer engagement channels. About VikingCloud VikingCloud provides...
-
Support Analyst
3 tygodni temu
Warsaw, Polska VikingCloud Pełny etatDescription Support Analyst with English Location:Warsaw, Poland We are currently recruiting passionate, motivated, and enthusiastic English -speaking Contact Center Associates to join our team and provide Security and/or Compliance support via multiple customer engagement channels. About VikingCloud VikingCloud provides end-to-end...
-
Support Analyst, Bilingual English&Spanish
4 tygodni temu
Warsaw, Polska VikingCloud Pełny etatDescription Support Analyst, Bilingual English& Spanish Location:Warsaw, Poznan, Poland We are currently recruiting passionate, motivated, and enthusiastic English and French- speaking Contact Center Associates to join our team and provide Security and/or Compliance support via multiple customer engagement channels. About VikingCloud ...
-
Support Analyst, Bilingual English&Spanish
1 miesiąc temu
Warsaw, Polska VikingCloud Pełny etatDescription Support Analyst, Bilingual English& Spanish Location:Warsaw, Poznan, Poland We are currently recruiting passionate, motivated, and enthusiastic English and French- speaking Contact Center Associates to join our team and provide Security and/or Compliance support via multiple customer engagement channels. About VikingCloud ...
-
Support Analyst, Bilingual English& French
1 miesiąc temu
Warsaw, Polska VikingCloud Pełny etatDescription Support Analyst, Bilingual English& French Location:Warsaw, Poznan, Poland We are currently recruiting passionate, motivated, and enthusiastic English and French- speaking Contact Center Associates to join our team and provide Security and/or Compliance support via multiple customer engagement channels. About VikingCloud ...
-
Support Analyst, Bilingual English& French
4 tygodni temu
Warsaw, Polska VikingCloud Pełny etatDescription Support Analyst, Bilingual English& French Location:Warsaw, Poznan, Poland We are currently recruiting passionate, motivated, and enthusiastic English and French- speaking Contact Center Associates to join our team and provide Security and/or Compliance support via multiple customer engagement channels. About VikingCloud ...
-
Technical Support Application Analyst
1 miesiąc temu
Warsaw, Polska Relativity Pełny etatLocation: Warsaw Department: Relativity Service Delivery Work Status: Full-time Location Type: Remote Overview Are you looking to be in a workplace where colleagues inspire one another? Are you interested in competitive and impactful benefits? Do you prefer flexible work arrangements?The Application Analyst provides technical support aligned...
-
Technical Support Application Analyst
4 tygodni temu
Warsaw, Polska Relativity Pełny etatLocation: Warsaw Department: Relativity Service Delivery Work Status: Full-time Location Type: Remote Overview Are you looking to be in a workplace where colleagues inspire one another? Are you interested in competitive and impactful benefits? Do you prefer flexible work arrangements?The Application Analyst provides technical support aligned...
-
Application Support Analyst
2 tygodni temu
Warsaw, Polska Bravura Solutions Polska sp. z o.o. Pełny etatExpected, SQLOptional, Powershell, Windows Server, Microsoft SQL ServerAbout the project, The Application Support Analyst is responsible and accountable for providing first response to incoming client calls in conjunction with responding to client requests submitted through customer service ticketing system., , Additionally the Application Support Analyst...
-
System Support Analyst @
2 tygodni temu
Warsaw, Polska FIS Technology Services (Poland) Sp. z o.o. Pełny etatWe are FIS. Our technology powers the world's economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients, and communities.If you're ready to start learning, growing, and making an impact with a career in fintech, we'd like to know: Are you FIS?About the role:We are looking for...
-
Application Support Analyst @
2 tygodni temu
Warsaw, Polska Bravura Solutions Polska Sp Z o.o. Pełny etatAddressing client issues via the Service Desk, resolving software bugs and functionality gaps, and fixing data discrepancies.Supporting end-of-day batch processing and deploying application code.Providing guidance on standard system usage and related services.Following escalation protocols for timely issue resolution and keeping clients informed.Updating...
-
Senior Trade Support Analyst
3 tygodni temu
Warsaw, Polska JPMorgan Chase & Co. Pełny etatLaunch your career as a Senior Trade Support Analyst in JP Morgan as this would be your opportunity to oversee multiple process and system flows from trade execution to regulatory reporting and collaborate with top-tier stakeholders across the firm. With room for growth and a dynamic, fast paced environment, this role offers the chance to make a lasting...
-
System Support Analyst
1 miesiąc temu
Warsaw, Polska FIS Technology Services Poland Sp. z o.o. Pełny etatExpected, Linux, Unix Operating system, Linux Your responsibilities, create and execute jobs and jobs nets for batch processing, monitor processes and analyze / review results, Run End of Business Batches (EOD), identify and solving of occurring issues and aborts in the job execution, execution of client’s service requests, error detection and elimination...
-
System Support Analyst
4 tygodni temu
Warsaw, Polska FIS Technology Services Poland Sp. z o.o. Pełny etatExpected, Linux, Unix Operating system, Linux Your responsibilities, create and execute jobs and jobs nets for batch processing, monitor processes and analyze / review results, Run End of Business Batches (EOD), identify and solving of occurring issues and aborts in the job execution, execution of client’s service requests, error detection and elimination...
