![Relativity](https://media.trabajo.org/img/noimg.jpg)
Technical Support Application Analyst
4 tygodni temu
Overview
Are you looking to be in a workplace where colleagues inspire one another? Are you interested in competitive and impactful benefits? Do you prefer flexible work arrangements?The Application Analyst provides technical support aligned with a specific product vertical to a mix of technical and non-technical customers by diagnosing, troubleshooting, repairing and debugging complex software and/or networked systems. You will have frequent phone and email interaction with our customers and require the development of in-depth technical product, SQL, network and server knowledge and exceptional customer service skills.On a daily basis, the Application Analyst creates, resolves, and maintains tickets, while working within their product vertical to resolve issues and escalate tickets to other teams and verticals. It is essential that the Application Analyst maintains accurate records of all activities and interactions in Salesforce and responds to clients within identified service level agreements. You will inform management of important issues regarding personnel, performance, client perception, and project statuses, and work with colleagues to ensure quality service. This role will report to the Manager of Customer Support. The working hours are based on fixed shifts (including nights, weekends, and public holidays).
Your Role in Action: Technical Skills/Responsibilities
Use SQL applications and tools to run basic SQL queries Respond to client questions, problems, and work requests on a daily basis Develop an expertise in company products and services and the initiative to take an active role in sharing this knowledge with customers Partner with senior level team members as needed to troubleshoot and resolve customer incidents Have or develop the experience to capably perform the Application Analyst position responsibilities
Policy and Procedure Skills
Follow appropriate procedures for creating, categorizing, updating, escalating, transitioning, and resolving tickets. Attention to proper detail when coding and documenting tickets is essential for accurate reporting and maintaining historical ticket data Monitor assigned open tickets, contact customers, and update tickets on a timely basis Provide responsive support to clients during normal shift hours, when scheduled for early and late shifts, and as identified for on-call or as requested by management. Early/Late shifts and on-call could be required of the qualified Application Analyst staff Complete all daily tasks and projects Track time daily
Expectations of the Role
Provide excellent customer service using the communication methods designated by Relativity Is flexible to work rotational shifts (including nights, weekends, and public holidays), where shifts rotate or change according to a set schedule published in advance Demonstrate initiative to learn new skills, such as SQL applications and tools to run basic SQL queries Meet identified goals regarding customer service tech support metrics Commitment to and consistent demonstration of core company values
Your Skills
Customer support experience Client-focused and ability to understand expectations Direct experience supporting clients as a primary contact or lead using phone and email Experience troubleshooting complex issues SQL and Windows platform experience Travel 10% of the time
Compensation
Compensation Relativity is committed to competitive, fair and equitable compensation practices This position is eligible for total compensation which includes a competitive base salary, annual performance bonus target of 10%, and long-term incentives. The expected salary range for this role is between 82 000 and 122 000 PLN gross/year (Employment Contract). The final offered salary will be based on several factors, including but not limited to the candidate’s depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position. Apply Now
-
Technical Support Application Analyst
1 miesiąc temu
Warsaw, Polska WomenTech Network Pełny etatAre you looking to be in a workplace where colleagues inspire one another? Are you interested in competitive and impactful benefits? Do you prefer flexible work arrangements? The Application Analyst provides technical support aligned with a specific product vertical to a mix of technical and non-technical customers by diagnosing, troubleshooting, repairing...
-
Technical Support Application Analyst
4 tygodni temu
Warsaw, Polska WomenTech Network Pełny etatAre you looking to be in a workplace where colleagues inspire one another? Are you interested in competitive and impactful benefits? Do you prefer flexible work arrangements? The Application Analyst provides technical support aligned with a specific product vertical to a mix of technical and non-technical customers by diagnosing, troubleshooting, repairing...
-
Application Support Analyst @
2 tygodni temu
Warsaw, Polska Bravura Solutions Polska Sp Z o.o. Pełny etatAddressing client issues via the Service Desk, resolving software bugs and functionality gaps, and fixing data discrepancies.Supporting end-of-day batch processing and deploying application code.Providing guidance on standard system usage and related services.Following escalation protocols for timely issue resolution and keeping clients informed.Updating...
-
Application Support Analyst
2 tygodni temu
Warsaw, Polska Bravura Solutions Polska sp. z o.o. Pełny etatExpected, SQLOptional, Powershell, Windows Server, Microsoft SQL ServerAbout the project, The Application Support Analyst is responsible and accountable for providing first response to incoming client calls in conjunction with responding to client requests submitted through customer service ticketing system., , Additionally the Application Support Analyst...
-
Warsaw, Polska Bravura Solutions Polska Sp Z o.o. Pełny etatAddressing client issues via the Service Desk, resolving software bugs and functionality gaps, and fixing data discrepancies. Supporting end-of-day batch processing and deploying application code. Providing guidance on standard system usage and related services. Following escalation protocols for timely issue resolution and keeping clients informed. Updating...
-
Application Support Engineer
2 miesięcy temu
Warsaw, Polska PAYBACK Pełny etatThe Application Support Engineer will work in a team environment with operations and development colleagues to ensure application operations for PAYBACK Italy, Mexico, Austria and Poland. Your responsibilities: This role serves the organization in the following capacity: 2nd level operation, and closely working with development teams supporting...
-
Application Support Engineer
4 tygodni temu
Warsaw, Polska PAYBACK Pełny etatThe Application Support Engineer will work in a team environment with operations and development colleagues to ensure application operations for PAYBACK Italy, Mexico, Austria and Poland. Your responsibilities: This role serves the organization in the following capacity: 2nd level operation, and closely working with development teams supporting...
-
The Apps Support Intmd Analyst
1 tydzień temu
Warsaw, Polska Randstad Polska Pełny etatThe Apps Support Intmd Analyst is a developing professional role. Deals with most problemsindependently and has some latitude to solve complex problems. Integrates in-depth specialty areaknowledge with a solid understanding of industry standards and practices. Good understanding ofhow the team and area integrate with others in accomplishing the objectives of...
-
Technical Support Specialist
4 tygodni temu
Warsaw, Polska Solaris Laser Pełny etatTechnical Support Specialist Location: Warsaw, MZ, PL Solaris Laser is part of Markem-Imaje , a trusted world manufacturer of product identification and traceability solutions, offering a full line of reliable and innovative inkjet, thermal transfer, laser, print and apply label systems. Markem-Imaje delivers fully integrated solutions that enable...
-
Technical Support Specialist
1 miesiąc temu
Warsaw, Polska Solaris Laser sp. z o. o. Pełny etattechnologies-expected : Jira SAP responsibilities : As a global printer expert, you will provide technical, application & documentation support to the business, including hardware, software, industrial integration, and application space Work directly with aftersales/presales engineering and quality teams as necessary to resolve technical issues Be a key...
-
Technical Support Specialist
4 tygodni temu
Warsaw, Polska Solaris Laser sp. z o. o. Pełny etattechnologies-expected : Jira SAP responsibilities : As a global printer expert, you will provide technical, application & documentation support to the business, including hardware, software, industrial integration, and application space Work directly with aftersales/presales engineering and quality teams as necessary to resolve technical issues Be a key...
-
Technical Support Specialist
2 tygodni temu
Warsaw, Polska Solaris Laser Pełny etatTechnical Support SpecialistLocation: Warsaw, MZ, PLSolaris Laser is part of Markem-Imaje , a trusted world manufacturer of product identification and traceability solutions, offering a full line of reliable and innovative inkjet, thermal transfer, laser, print and apply label systems. Markem-Imaje delivers fully integrated solutions that enable product...
-
Technical Support Specialist
2 tygodni temu
Warsaw, Polska Solaris Laser sp. z o. o. Pełny etatExpected, Jira, SAPOperating system, WindowsYour responsibilities, As a global printer expert, you will provide technical, application & documentation support to the business, including hardware, software, industrial integration, and application space, Work directly with aftersales/presales engineering and quality teams as necessary to resolve technical...
-
Technical Support Specialist
1 miesiąc temu
Warsaw, Polska Solaris Laser sp. z o. o. Pełny etatExpected, Jira, SAP Operating system, Windows Your responsibilities, As a global printer expert, you will provide technical, application & documentation support to the business, including hardware, software, industrial integration, and application space, Work directly with aftersales/presales engineering and quality teams as necessary to resolve technical...
-
Technical Support Specialist
4 tygodni temu
Warsaw, Polska Solaris Laser sp. z o. o. Pełny etatExpected, Jira, SAP Operating system, Windows Your responsibilities, As a global printer expert, you will provide technical, application & documentation support to the business, including hardware, software, industrial integration, and application space, Work directly with aftersales/presales engineering and quality teams as necessary to resolve technical...
-
IT Support Analyst
6 dni temu
Warsaw, Polska Sonova Pełny etatYor tasks: 2nd level IT Support for End Users including support on corporate business tools such as O365 in German and English User Account administration (Active Directory) Asset and license management Research on technical topics to support user and resolve tickets, incidents and problems Purchase local IT hardware such as: computers,...
-
Application Support Engineer L2
1 miesiąc temu
Warsaw, Polska PAYBACK Pełny etatAs 2nd Level Application Support Engineer you will work in an international environment with development colleagues to ensure Application availability for PAYBACK Italy, Austria and Poland. Your responsibilities: Application support Engineer 2nd Level working in DevOps model. Good verbal and written communication skills. Good...
-
Application Support Engineer L2
4 tygodni temu
Warsaw, Polska PAYBACK Pełny etatAs 2nd Level Application Support Engineer you will work in an international environment with development colleagues to ensure Application availability for PAYBACK Italy, Austria and Poland. Your responsibilities: Application support Engineer 2nd Level working in DevOps model. Good verbal and written communication skills. Good...
-
Senior Technical Business Analyst, Poland
1 miesiąc temu
Warsaw, Polska Exact Sciences Poland Sp. z o.o. Pełny etatPosition Overview The Senior Technical Business Analyst, Poland is an active thought partner who contributes to shaping the technology demand among the Exact Sciences business community The focus of this role is on Customer Relationship Management (Veeva) and Master Data Management / data analytics. The place of work is Poland. Essential Duties ...
-
Senior Technical Business Analyst, Poland
4 tygodni temu
Warsaw, Polska Exact Sciences Poland Sp. z o.o. Pełny etatPosition Overview The Senior Technical Business Analyst, Poland is an active thought partner who contributes to shaping the technology demand among the Exact Sciences business community The focus of this role is on Customer Relationship Management (Veeva) and Master Data Management / data analytics. The place of work is Poland. Essential Duties ...