Customer Success Agent with German

2 tygodni temu

Katowice, Polska SD Worx Pełny etat

At SD Worx Poland, we are focused on building capability and flexibility to meet the growth of the business whilst increasing the profitability across the organisation. We support SD Worx on most of the business areas such as HR, Finance, Marketing, Software Development, Testing, Implementation and Service Delivery. There are numerous opportunities at SD Worx Poland for people with the right blend of skills, experience and character Are you ready to join us?


What do we have to offer?

  • Stable employment conditions: permanent contract of employment (after a 3-month probation period
  • Flexible working time and remote work opportunities
  • Private medical care (LuxMed)
  • Cafeteria system / Multisport card
  • Meal vouchers – Edenred card
  • Financial allowance for remote working
  • Free language courses (during your working hours)
  • Life insurance
  • Bonus Plan
  • Subsidy for glasses or lenses
  • Workation (possibility to work outside of Poland for 4 weeks per year, UE only)
  • Holiday allowance
  • Loans for employees

What do you have to offer?

  • You have at least 1 year of experience in Customer Service. Ideally, you have experience in complaint management and have already worked with a ticketing system
  • You have excellent knowledge of German at a native level, both spoken and written. Furthermore, you are no stranger to the English language
  • You enjoy customer service over the phone and in writing
  • You have strong communication skills and the ability to empathize with the needs and concerns of customers
  • Thanks to your proactive nature and hands-on mentality, you can independently find good solutions even in difficult situations
  • Your quick comprehension and flexibility will help you find your way in our agile working environment and continually learn. Even in stressful situations, you keep a cool head and stay well organized

Which tasks can you expect?

  • You have very good oral and written German skills at a fluently level as well as being friendly and empathetic, to understand and assist our customers with any queries which may arise
  • You work closely with other teams to always find the best solution for our customers
  • You are a digital native which allows you to connect with our customers on all channels to support them, especially via phone, email, and chat
  • You are characterized by persistence and, as a reliable partner for our customers, you always maintain an overview of all issues addressed
  • Whether in direct contact on the phone or when processing written inquiries, you resolve concerns promptly, in a friendly and competent manner
  • With the customer feedback and your ideas, you will actively contribute to improving our services and processes

From many places, we work as one, moving from better to best together.

SD Worx lives diversity in the workplace. Diversity provides inspiration and innovation in our company. We particularly welcome applications from qualified talent, regardless of origin, nationality, gender, skin colour, ethnic and social background, religion, age, disability, sexual orientation and stage of life.

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