Customer Service Representative with German

3 tygodni temu

Warsaw, Polska Randstad Polska Pełny etat

Join a new Customer Operations team

At the moment we’re helping our client, the global well known company, to create new Customer Operational Center in Warsaw.

What you should know?

Well... first of all, it is a well-known brand with a lot of positive opinions in the market.

 New team - new opportunities In other words, you will be one of the first team members. You will have the opportunity for development and fast promotions.

 People - this is the most important value for the company. An empathetic and holistic approach to you and your clients will lead to great relationships that last for years

 You don't need to have any previous experience if you have the following: 

  • a passion for people 
  • the ability to communicate and build long-term relationships 
  • the willingness to take on new challenges.

If you want to know more - read below and apply Let's talk about it.

what we offer

  • joining from May or June 
  • opportunity to be a part of a new Customer Operations team with dynamic career path development (Customer Contact, Marketing, Sales and Industry)
  • real impact in building new team and new process
  • full employment contract (3 months of probation period, then indefinite period)
  • attractive benefits package (e.g.healthcare program, lunch card, sport card, cafeteria platform, holiday co-financing, Co-financing summer camp for children, christmas gifts, free access to Legimi platform and others)

your tasks

  • acting as a Customer Advisor 
  • recording customer orders according to customer needs
  • proposing product alternatives in case of phase-out or shortage
  • planning and coordinating the delivery with customers and partners
  • handling customer orders portfolio and monitoring execution
  • ensuring on-time deliveries and service commitment
  • proactively alerting customer in case of any event, delay or failure and sourcing for a solution 
  • capturing customer’s requests & claims
  • analyzing and providing issue resolution or appropriate answer
  • sharing recurring problems with the relevant internal partner(s) in order to find solutions
  • supporting sales using opportunity to up-sell and cross-sell in response to Customer orders,  requests and portfolio management
  • applying and improving work methods

what we expect

  • advanced German knowledge (C1)
  • communicative English (B2)
  • proactive attitude with ability to quickly adapt to new situations
  • problem solving mindset
  • willingness to work with customers and building long-term relations
  • customer focus and effective communication skills
  • holistic approach (understanding end-to-end customer service process)
  • previous experience in Customer Service / Order Management will be a plus

Employment agency entry number 47

this job offer is intended for people over 18 years of age

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