Customer Service Representative with German.

4 tygodni temu

Warsaw, Polska Medtronic Pełny etat

Careers that Change Lives
Medtronic employs more than 90,000 people worldwide, serving physicians, hospitals and patients in approx. 160 countries. The company is focused on collaborating with stakeholders around the world to take healthcare Further, Together. At Medtronic, we value what makes you unique. Be part of a company that thinks differently to solve problems, make progress and deliver meaningful innovations. At Medtronic, we value what makes you unique. Be part of a company that thinks differently to solve problems, make progress and deliver meaningful innovations. 

A Day in the Life
As a Customer Service Representative, you will be responsible among others for:
• Handling order entry related investigations in a timely manner & contacting external/internal Customer via CIC (templates)
• Identifying Customers’ needs, clarifying potential issues & missing information, resolving OE queries and providing long term solutions
• Monitoring & relevant follow up for open orders (OMD & OOB)
• Block & error, back order & par level management, delivery, pricing and transport reports follow up
• Close cooperation with internal & external stakeholders (Regional Offices, 3rd party Vendor, Sales, Pricing etc.)
• Working in SAP ECC/CRM CIC environment
• Performing order entry for Diabetes and Neuro Direct to Patient in SAP and orders monitoring via internal system and Pricing reports
• Meet personal/team qualitative and quantitative targets

Must Have: 
• Spoken and written proficiency in English (minimum B2 level) and in German (minimum B2 level)
• Minimum of 1 year of relevant experience in Customer Care Operations Departments
• Able to work under time constraints
• Comfortable with M.S. Office – Outlook, Excel
• Proactive and investigative mindset as well as a high level of attention to detail and strong analytical skills.
• Team-player who at the same time work independently on moderately complex projects with general supervision.
• Being willing to recommend enhancements in processes to solve problems or improve effectiveness.
• Flexible, open for close cooperation with 3rd party Vendor

Nice to Haves
• Experience in using SAP
• Advanced Excel knowledge (VBA)
• OMD & OOB, SAP ECC related knowledge

We Offer
We offer a competitive salary and benefits package to all our employees:
• Flexible working environment
• Annual Incentive Plan % depending on company results
• Pension scheme and group discount on healthcare insurances
• Training possibilities via Cornerstone/Harvard Manage Monitor/Get Abstract
• Employee Assistance Program and Recognize (Our global recognition program)

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