Desk Side Support Engineer Level 2

5 dni temu


Warsaw, Polska NSC Global Pełny etat

Responsibilities

Field incoming help requests from end users via both telephone and work orders in a courteous manner Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue Build rapport and elicit problem details from help desk customers Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution

Other skills:

Ability to advise and to present to one or more customer staff. Monitor and control daily service call activity, utilization, inventory levels and service levels. Exceptional customer service Advanced knowledge in Customer Service Aptitude Resolving technical problems with hardware, software and connectivity. Troubleshooting customer issues while maintaining agreed upon service levels for customer contact and resolve Participate in the configuration and support of internal systems. Ability to work effectively with Logistics Adherence to assigned schedule Adhering to documented policies, procedures and processes for nsc that are specific to the service. Clear and concise documentation of all customer interaction within appropriate CRM tool. Able to function in a team environment Maintain knowledge levels as industry enhancements occur Support installation and implementation of connectivity and high-end systems products Continuous improvement of service delivery.

Qualifications

Work Experience: More than 24 months Fluent Polish and Advanced English required

Sound knowledge of:

Advanced knowledge in Computer Hardware Advanced knowledge in Common Software applications Advanced knowledge in Microsoft Operating system Proficient knowledge in Printer Hardware

Proficient knowledge in configuring and troubleshooting networking, wireless and VPN features of end-user devices

Proficient knowledge in Ticketing software Microsoft Office & Office 365 applications PC\Laptop hardware PC\Laptop peripherals, including printers Mobile devices

Awareness of;

Active Directory Exchange Apple OS Network and server hardware and components

IT qualifications may include:

A+ Certification; Baseline OEM Certifications which include any of the following, depending on assignment: Dell Desktop/Laptop, HP Desktop/Laptop/Printer, Lenovo Desktop/Laptop, Lexmark Printer, IBM Printer, Server + PC\Laptop OEM Maintenance Certification CompTIA A+ Certification Microsoft Certified IT Professional (MCITP) certification in desktop area Microsoft Office Specialist (MOS) certification
  • IT Service Desk Operator

    1 miesiąc temu


    Warsaw, Polska Digital Trans4ormation s.r.o. Pełny etat

    Start date: 01/07/2024 End date: 30/06/2027 Location: Warsaw, On-site (99%) Job Description:Operation of a qualified IT hotline as first level support.Tasks: 1. Provide information and guidance to users on IT services provided, hardware and software used, IT security. 2. Assist users in the operation of standard hardware and software as well as all...

  • IT Service Desk Operator

    3 tygodni temu


    Warsaw, Polska DCG Pełny etat

    IT Service Desk Operator - 1st Level Support Miejsce pracy: Warszawa Technologie u pracodawcy Wymagane Windows ServerAndroidiOSSystem operacyjny WindowsTwój zakres obowiązków Provide information and guidance to users on IT services provided, hardware and software used, IT security.Handling incident reports from the following areas - hardware and/or...

  • Asystent ds. sprzedaży

    1 tydzień temu


    Warsaw, Polska Green Side Pełny etat

    Green Side specjalizuje się w produkcji i dystrybucji wysokiej jakości tkanin i materiałów technicznych (między innymi: Cordura® i Climashield®). Od 20 lat operujemy na rynku polskim i europejskim. Współpracujemy z wieloma firmami, a wiele z nich to znane, polskie i ogólnoświatowe marki z "pierwszych stron gazet". Producenci odzieży, sprzętu,...

  • Head of Client-Side

    3 tygodni temu


    Warsaw, Polska ZeptoLab Pełny etat

    ZeptoLab is seeking a talented and passionate Head of Client-Side to join our team in Barcelona or Belgrade.As an international gaming company dedicated to the science of fun, ZeptoLab has created highly popular games that have been downloaded more than billion times. From the adorable Om Nom in Cut the Rope games to the intense multiplayer battles in...

  • Support Engineer

    3 tygodni temu


    Warsaw, Polska Unitask Group Pełny etat

    Unitask Group provides solutions for the management of information, knowledge, and related processes, enhancing organizational infrastructure and control to bring a competitive edge, a boost in growth, and higher profit.We are proud of our finest IT talents who drive our clients to success Since its establishment in 1994, Unitask has maintained a high level...


  • Warsaw, Polska 11101 Citibank Europe plc Poland Pełny etat

    Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in ITIL, UNIX, Windows, Scripting as well as Leadership, problem solving, troubleshooting and communication By Joining Citi, you will become part of a global organization whose mission is to serve as a trusted partner to our clients by...

  • DevOps L2 Engineer

    1 miesiąc temu


    Warsaw, Polska Ricoh Pełny etat

    About our Global Company: Ricoh is a global technology company that empower companies and individuals with services and technologies that boost business growth. The RICOH Way is our global corporate philosophy, and it provides the framework and identity for our organisation.  Our Digital Operations Centre in Warsaw is a management center for key IT...

  • Support Engineer 2

    1 miesiąc temu


    Warsaw, Polska Blue Yonder Pełny etat

    Responsibilities:Excellent customer experience and solution support to BY Customers with innovative/proactive approach and customer value creation.Delivering excellent customer experience by resolving customer issues mostly of high complexity. Owning customer solution for Tier 1/2 customers. Early engagement in implementation projects to ensure seamless...

  • Specjalista ds. IT

    3 tygodni temu


    Warsaw, Polska MKM Support Pełny etat

    Rekrutujemy dla, W imieniu naszego Klienta – prestiżowej międzynarodowej kancelarii prawnej poszukujemy osób zainteresowanych pracą na stanowisku Specjalista ds. IT / Help Desk do Zespołu IT.Mile widziane, Active DirectorySystem operacyjny, Windows, macOSTwój zakres obowiązków, wsparcie funkcjonalne i techniczne ok. 160 użytkowników (pierwsza...

  • Support Engineer 2

    4 tygodni temu


    Warsaw, Polska Blue Yonder Pełny etat

    Ability to log and respond to customer support requests via phone, e-mail, and web interface. Act as product technical liaison between support and development teams. Communicate technical product and solution expertise to internal and external customer. Exhibit a commitment to customer service while building customer partnerships. Expertly utilize support...

  • Support - Level 1 @

    3 tygodni temu


    Warsaw, Polska Unitask Group Pełny etat

    Creating innovative digital products for a big global company, starting from the requirements stage, including UX/UI, development cycle, and deployment. All while assuming responsibility for the company's main website operations, which serve millions of users regularly.The work is done with a diverse team of professionals from around the world.We...

  • IT Service Desk Team Lead

    1 miesiąc temu


    Warsaw, Polska HTH Recruitment Pełny etat

    IT Service Desk Team Leader About the Job:For one of the leading retail companies, we are seeking an IT Service Desk Team Leader to join our team in Warsaw and help us build the best-in-class global IT function that is technologically sound, future-proof, and can react quickly to ever-changing demands!We are looking for an effective and experienced team...


  • Warsaw, Polska PAYBACK Pełny etat

    As 2nd Level Application Support Engineer you will work in an international environment with development colleagues to ensure Application availability for PAYBACK Italy, Austria and Poland. Your responsibilities: Application support Engineer 2nd Level working in DevOps model. Good verbal and written communication skills. Good...

  • Tier 3 Support Engineer @

    3 tygodni temu


    Warsaw, Polska Codete Pełny etat

    Codete is not just a software company, it's a place where tech-enthusiasts can grow by doing what they love and feel valued for what they are.We're experienced, agile and versatile: we work with a wide range of technologies in projects from many different industries, and the majority of our team are senior-level specialists. At Codete, there's always...


  • Warsaw, Polska Uponor Sp. z o.o. Pełny etat

    about-project : Be the face of IT by providing support to mission-critical applications, infrastructure, and advanced support for end users on a global level. The OSS team additional will be responsible for procuring, configuration, deployment, and decommissioning of IT equipment. Additionally telephony support as required. IT agreements/invoicing and...

  • Desktop EUC

    1 miesiąc temu


    Warsaw, Polska Iron Systems Pełny etat

    Responsibilities: Manage Desktop Devices (hardware, software and connectivity) incidents through to resolution. Manage IMAC and desk side support services. Manage hard and soft break fix services for laptops and desktops. Provide standard and approved hardware and software (operating systems and standard office applications) support and...


  • Warsaw, Polska Codete Pełny etat

    Codete is not just a software company, it’s a place where tech-enthusiasts can grow by doing what they love and feel valued for what they are. We’re experienced, agile and versatile: we work with a wide range of technologies in projects from many different industries, and the majority of our team are senior-level specialists. At Codete, there’s always...


  • Warsaw, Polska POL Fortrea Poland Sp z o.o. Pełny etat

    As a leading global contract research organization (CRO) with a passion for scientific rigor and decades of clinical development experience, Fortrea provides pharmaceutical, biotechnology, and medical device customers a wide range of clinical development, patient access and technology solutions across more than 20 therapeutic areas. With over 19,000 staff...


  • Warsaw, Polska PAYBACK Pełny etat

    The Application Support Engineer will work in a team environment with operations and development colleagues to ensure application operations for PAYBACK Italy, Mexico, Austria and Poland. Your responsibilities: This role serves the organization in the following capacity: 2nd level operation, and closely working with development teams supporting...


  • Warsaw, Polska Wipro IT Services Poland Pełny etat

    About Wipro: With 900+ employees in Poland supporting over 45 clients, we leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help clients realize their boldest ambitions and build future-ready, sustainable businesses. It is the freedom provided to every individual at Wipro to learn,...