![Qatar Duty Free](https://media.trabajo.org/img/noimg.jpg)
Airline Customer Contact Centre Agent
1 miesiąc temu
Be part of the 5-star team. Grow and develop your career through this opportunity.
We are looking for Agents to join our team in Qatar Airways Wroclaw Contact Centre in Poland. This is an exciting opportunity to explore to be part of the Aviation industry.
As Customer Contact Centre Agent, you will provide excellent service to Qatar Airways customers through different channels of communication such as telephone, email and web chat. You will ensure that customer satisfaction is optimized in every interaction whilst working closely with the team to deliver top-quality customer service.
Your specific responsibilities will include:
Respond professionally to in-bound calls from customers and queries. Sell, up-sell and cross-sell Qatar Airways products and services to the customers. Create new reservations and make changes to existing reservations. Provide quotes on the correct fares and rules of carriage issuance and re-issuance of tickets. Handle multi-products and services as required and escalate queries to your Senior Contact Centre staff when appropriate. Support E-commerce, Trade and Frequent Flyer Program activities. Process ticket refundsUpon joining, you will undergo 5 weeks of classroom training and 4 weeks of On-the-Job training on Amadeus system and Qatar Airways products and policies. We have a team of experts and industry professionals who will support and work with you through-out your training journey
If you are successful, you will receive a competitive salary package, travel benefits, relocation support (for those residing outside Wroclaw), annual leave, and other benefits applicable as per local labor law.
If you have what it takes to deliver the best, then this opportunity is for you.
Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
Together, everything is possible
Qualifications
About you
The ideal candidate for this role will have the following qualifications:
Education background and Experience
High School Qualification with 1 year of job-related experience in Customer Services Relevant experience in GDS System (Amadeus) is an added advantage. Having IATA or Airline Basic Tariff course certification can be considered. Computer Literate and good typing skillsCommunication Skills
Have excellent communication skills Be fluent in English and Italian. Display active listening skills Efficient in managing call from a high-volume and fast-paced environment.Quality and skills
Interactive, customer service oriented with warm, cheerful and expressive personality. Customer focused and always drives customer satisfaction when responding to customer enquiries and calls. Polite, reliable, knowledgeable and able to adapt to changing requirements. Open to new learnings and flexible to adapt to new concepts and system. Able to perform under pressure. Flexible to work on shifts. No night shiftsYou must be willing to relocate or to be based in Wroclaw, Poland and need to work from office.
-
Italian Speaker |Airline Customer Contact Centre Agent
1 miesiąc temu
Wrocław, Polska Qatar Duty Free Pełny etatBe part of the 5-star team. Join us in Wroclaw, Poland Contact Centre. We are looking for Italian speakers to join as Customer Contact Centre Agents. As Customer Contact Centre Agent, you will provide excellent service to Qatar Airways customers through different channels of communication such as telephone, email and web chat. You will ensure that...
-
Italian Speaker
3 tygodni temu
Wrocław, Województwo dolnośląskie, Polska careersinpoland Pełny etatMain Page / Jobs / Italian Speaker |Airline Customer Contact Centre Agent - Wroclaw (Poland) Italian Speaker |Airline Customer Contact Centre Agent - Wroclaw (Poland) Level: specialist Working hours: Full time published 2024/06/03 Italian Speaker |Airline Customer Contact Centre Agent - Wroclaw (Poland) Be part of the 5-star team. Join us in Wroclaw,...
-
Italian Speaker
3 tygodni temu
Wrocław, Województwo dolnośląskie, Polska Qatar Duty Free Pełny etatBe part of the 5-star team. Join us in Wroclaw, Poland Contact Centre. We are looking for Italian speakers to join as Customer Contact Centre Agents. As Customer Contact Centre Agent, you will provide excellent service to Qatar Airways customers through different channels of communication such as telephone, email and web chat. You will ensure that...
-
Italian Speaker
3 tygodni temu
Wrocław, Województwo dolnośląskie, Polska Qatar Airways Group Pełny etatBe part of the 5-star team. Join us in Wroclaw, Poland Contact Centre.We are looking for Italian speakers to join as Customer Contact Centre Agents.As Customer Contact Centre Agent, you will provide excellent service to Qatar Airways customers through different channels of communication such as telephone, email and web chat. You will ensure that customer...
-
Manager I, Customer Support
3 tygodni temu
Wrocław, Województwo dolnośląskie, Polska Promethean Pełny etatAt Promethean...We're on a mission to transform the way people learn and collaborate around the world. For over 25 years, we've been empowering educators, innovators, and business leaders with our award-winning interactive displays and software solutions that transform learning and workspaces into connected, creative environments.Our company is rooted in our...
-
Manager I, Customer Support
1 miesiąc temu
Wrocław, Polska PROMETHEAN LIMITED Pełny etatAt Promethean... We're on a mission to transform the way people learn and collaborate around the world. For over 25 years, we've been empowering educators, innovators, and business leaders with our award-winning interactive displays and software solutions that transform learning and workspaces into connected, creative environments.Our company is rooted in...
-
Customer Service Agent
3 tygodni temu
Wrocław, Województwo dolnośląskie, Polska DSV Road GmbH Pełny etatIf you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying. PLEASE REMEMBER TO CLICK "APPLY" BUTTON AFTER SAVING YOUR PROFILE TO COMPLETE YOUR APPLICATION PROCESS YOUR TASKS Pricing for customers Verification and entering...
-
Customer Payment and Credit Services Specialist EMEA
3 tygodni temu
Wrocław, Polska Align Technology Pełny etatAbout this opportunity Customer Payment and Credit Services is one of our critical teams at the company and we are looking for a Customer Payment and Credit Services Specialist colleague who will perform internal, as well as external, order to cash activities in order to provide operational/business support to external and internal customers for the...
-
Service Desk Agent with English and French
3 tygodni temu
Wrocław, Województwo dolnośląskie, Polska Hemmersbach GmbH & Co. KG Pełny etatService Desk Agent with English and FrenchFirst point of IT contact in various IT casesEnglish and French language min B2 levelOrganizational skills and the ability to set priorities effectivelyQuick and effective problem solving skillsPrevious work experience in helpdesk/ service desk environment will be an assetWillingness to work in shifts between 7 am -7...
-
Specialist, Customer Service
3 tygodni temu
Wrocław, Województwo dolnośląskie, Polska Oras Pełny etatDo you want to join us in making water experiences smart and sustainable?We are looking for a Customer Service, Specialist (Master Data/ Back Office)to join our team at Service Shared Centre in Wrocław.In Sales Department we are mostly focused on B2B business. Our goods are distributed from Australia through Middle East to Canada. Main markets are located...
-
Customer Care Agent
3 dni temu
Wrocław, Polska Coyote Logistics Pełny etatOur requirements Must be fluent in English (Polish not required) Effective communication and customer service skills Extreme multi-tasking and prioritizing ability Attention to detail and confident decision-making skills No transportation experience necessary Available: 01.08.2024 Open positions: 5 Shift: Monday – Friday 06:00 – 14:00 Mode: Hybrid...
-
Customer Care Agent
1 tydzień temu
Wrocław, Województwo dolnośląskie, Polska Coyote Logistics Pełny etatOur requirementsMust be fluent in English (Polish not required)Effective communication and customer service skillsExtreme multi-tasking and prioritizing abilityAttention to detail and confident decision-making skillsNo transportation experience necessaryAvailable: Open positions: 5Shift: Monday – Friday 06:00 – 14:00Mode: Hybrid available after...
-
Technical Support Engineer
3 tygodni temu
Wrocław, Województwo dolnośląskie, Polska Vonage Pełny etatAbout Us:Vonage is changing the game when it comes to inside sales and contact center technology, helping organizations worldwide enhance their customer connections and provide top-notch experiences. As a key Salesforce ISV partner with a global customer base, Vonage is dedicated to innovation and continuous international growth, driving transformation for...
-
Technical Support Engineer
3 tygodni temu
Wrocław, Województwo dolnośląskie, Polska Vonage Pełny etatAbout Us:Vonage's award-winning inside sales and contact centre technology revolutionizes the way organizations connect with their customers worldwide, enabling them to deliver a personalized and unique customer service experience and drive a more effective sales and marketing team. We are a leading Salesforce ISV partner with customers spanning six...
-
Technical Support Engineer
1 miesiąc temu
Wrocław, Polska Vonage Pełny etatAbout Us: Vonage's award-winning inside sales and contact centre technology revolutionizes the way organizations connect with their customers worldwide, enabling them to deliver a personalized and unique customer service experience and drive a more effective sales and marketing team. We are a leading Salesforce ISV partner with customers spanning six...
-
Real Time Analyst
1 miesiąc temu
Wrocław, Polska Just Eat Takeaway.com Pełny etatHungry for a challenge?All about the roleThe Real Time Analyst is a key member of the WFM team, responsible for ensuring customer and business expectations are achieved. Monitoring all call and agent activity the RTA demonstrates knowledge in real time management and exhibits strong decision-making skills in executing real time action plans. They are...
-
Service Desk Agent with Spanish or French
2 tygodni temu
Wyścigowa , Wrocław, Polska Hemmersbach Pełny etatAs Service Desk Agent you will be supporting end-users solving IT issues. You will be using English and French or Spanish on daily basis directly with end-users. If you are passionate about IT and you are keen to supporting others, the role is for youYOUR TASKSProviding IT support to end-users located in various locations globallyAnalysing, troubleshooting...
-
Customer Care Agent
2 tygodni temu
Wrocław, dolnośląskie, dolnośląskie, Polska Coyote Logistics Pełny etatAvailable: 01.08.2024 Open positions: 5 Shift: Monday – Friday 06:00 – 14:00 Mode: Hybrid available after training Recruitment process: E-skill assessment – 25 min online assessment to check customer centric skills Phone call Job interview Your responsibilities: Answer inbound calls and assist carriers and shippers as needed Make outbound calls...
-
Customer Service Intern
3 tygodni temu
Wrocław, Województwo dolnośląskie, Polska Hansa Pełny etatGain Experience in Customer Service , exciting paid internship opportunity at our Service Shared Centre in Wrocław During this internship you will tackle real cases, assist real customers, and complete actual tasks. We genuinely appreciate your support and ensure a valuable experience. Addressing client questions, suggestions, and feedback in German...
-
Customer Service Agent
3 tygodni temu
Wrocław, Województwo dolnośląskie, Polska DSV Pełny etatTime Type: Full TimePLEASE REMEMBER TO CLICK "APPLY" BUTTON AFTER SAVING YOUR PROFILE TO COMPLETE YOUR APPLICATION PROCESS YOUR TASKS Pricing for customers Verification and entering transport orders to the system Ongoing clients support, providing information Providing a high level of customer service quality Preparing reports for customers OUR EXPECTATIONS...