Technical Support Specialist with French
2 tygodni temu
The Opportunity
Worldline Merchant Services is looking to recruit a Technical Support Specialist for our dedicated key account merchants. Our team is a mix of Swiss and Polish members who work closely together. We are responsible for providing an excellent and high-quality customer experience. We stand for high competence, great empathy, and the best quality to fulfill the desired needs of our biggest merchants around Europe.
Joining Worldline Merchant Services as a Technical Support Specialist, you will be part of a diverse international team known for its expertise in the card industry. We offer different payment products and solutions to serve all customer segmentations, such as retail, travel and hospitality, petrol, and many others.
This role offers a unique opportunity to contribute to a team that values innovative solutions and knowledge-sharing and plays a pivotal role in upholding Worldline’s commitment to provide best service in the cashless payment industry.
Day-to-Day Responsibilities
You will be a Technical Advisor to customers, partners, and contractors in the event of service outages, terminal device malfunctions, or operating software problems. You will do Phone- and Mail-Support for device owners in regards to implementation, functionality, and handling. You will analyze current situations, gathering device, application- and system errors. You will initiate of first troubleshooting, follow-ups and if necessary, arranging device replacements or dispatching service technicians. You will do administration of material-, service- and installation-requests. In close collaboration with internal/ external technical service desks, key account management, and residential customer services.Who Are We Looking For
We look for reliable, flexible individuals with a positive attitude ad a strong willingness to learn new things. People who can drive positive change, step up and show what’s next – people with passion, can-do attitude and a hunger to grow. In practice this means:
German or French and Polish are a must Excellent command of English IT background, troubleshooting, and internet connectivity are a plus Problem-solving attitude Logical thinking and ability to learn Experience in working in an international environment Ability to work with various computer systems/programsPerks & Benefits
At Worldline, you'll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:
Be part of a company guided by a strong purpose to do good and recognized as top 1% the most sustainable companies in all sectors worldwide Work with inspiring colleagues and be empowered to learn, grow and accelerate your career Private Medical Care Life insurance Lunch and Travel reimbursement Attractive bonuses-
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