Technical Support Specialist

2 dni temu


Warsaw, Polska myGwork Pełny etat
About the Role

This is an exciting opportunity to join Microsoft's Customer Experience & Success (CE&S) organization as a Technical Support Engineer. As a key member of our team, you will play a critical role in delivering exceptional customer support and building trust with our customers.

Responsibilities
  • Provide technical support to customers via phone, email, and chat, resolving complex technical issues and escalating as needed.
  • Collaborate with cross-functional teams to identify and resolve customer issues, ensuring timely and effective resolution.
  • Develop and maintain in-depth knowledge of Microsoft products and services, staying up-to-date with the latest features and technologies.
  • Work closely with customers to understand their needs and provide tailored solutions, ensuring a seamless support experience.
  • Participate in ongoing training and development to enhance technical skills and stay current with industry trends.
Requirements
  • Strong technical background, with experience in IT support or a related field.
  • Excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment.
  • Proficiency in Microsoft products and services, with a strong understanding of technical concepts and terminology.
  • Ability to work independently and as part of a team, with a customer-centric approach.
  • Language proficiency in English (B2 or higher), with optional proficiency in Spanish, Italian, German, or French.
About Microsoft

Microsoft is an inclusive employer and a member of myGwork, the largest global platform for the LGBTQ+ business community. We are committed to creating a culture of inclusion and respect, where everyone can thrive and reach their full potential.

As a Technical Support Engineer at Microsoft, you will have the opportunity to work with a diverse team of talented professionals, driving innovation and excellence in customer support. Join us in our mission to empower every person and organization on the planet to achieve more.



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