WMS Technical Support Specialist
2 dni temu
Rhenus Warehousing Solutions is a leading provider of global logistics services, part of the Rhenus Group. We are implementing Blue Yonder (BY) WMS in our warehouses worldwide to provide the best value for our operational sites and customers.
Our VisionWe are building a strong internal WMS organization, consisting of a central BY WMS Competence Center (CC) and Regional Implementation Centers. These teams will work together with Blue Yonder CC and other internal and external partners to deliver high-quality customer support and technical expertise.
Job Responsibilities- Deliver high-quality customer support by resolving complex technical issues.
- Act as a technical liaison between support and development teams to ensure seamless issue resolution.
- Communicate technical product expertise to internal and external customers.
- Show commitment to customer service while building strong customer relationships.
- Utilize support tools to expedite case resolution and document all case interactions.
- Provide updates and case statuses to internal and/or external customers and management.
- Successfully comprehend and triage customer issues, conducting technical research and team collaboration as needed.
- University or higher professional education degree and working and thinking level in relevant area, such as industrial engineering, supply chain management or information technology.
- 1-2 years of Blue Yonder WMS experience.
- Practical knowledge of warehousing processes.
- Strong technical skills, including DBMS (e.g., SQL, Oracle) and code debugging in relevant programming languages.
- 2-3 years of IT/SAAS application support experience, with a focus on ownership and resolution of customer and system raised issues.
- Proactive support and operations improvement ability.
- Technology skills, including AppD, Splunk, Azure, and Python.
- Solution architecture, deployment, and automation skills.
- Strong communication skills and fluency in English for effective client communication.
- Assertiveness to tune requirements within teams and drive to propose optimal/optimize solutions within the scope of a project.
- Ability to work effectively with large business and IT teams and to "run with the ideas of others".
- Skilled communicator to all organizational levels in business and IT, from warehouse floor to boardroom.
- Enthusiastic, flexible and self-motivating.
- Be a part of a newly created global team within BY competence center.
- Work in an international environment, with multinational teams.
- Work from a well-located office in Warsaw.
- Work in a hybrid model.
- Using private medical care package co-financed by the company (Medicover).
- Advantage of group insurance for yourself and family members.
- Using a Multisport card co-financed by the company.
- Monthly salary plus bonus agreement based on performance.
- Sharing the costs of sports activities.
- Private medical care.
- Life insurance.
- Remote work opportunities.
- Parking space for employees.
- Extra social benefits.
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