Team Leader

3 dni temu

Poznań, Polska Computacenter Pełny etat

Location: Poland - Poznań | Job-ID: 209306 | Contract type: | Business Unit: Customer Success & Service Delivery


As a future member of the team based in Poznan you will have the opportunity to: 

Create a stimulating team environment with an open communication culture  Oversee day-to-day operation of your team  Set clear goals for the team members  Provide clear, concise and relevant communication to ensure clarity of objectives and outputs required  Resolve customer escalation in a timely manner to avoid disruption and minimize business impact  Plan and distribute workload appropriately to ensure that business needs and deadlines are met  Take care of team members motivation and engagement

We offer various benefits such as:  

Competitive salary and annual bonus (based on the goals fulfilment and internal regulations) Hybrid work  Benefits

- Private medical healthcare and cafeteria

- Brand new and modern office within easy distance

- Additional day off for birthday

- Language courses

- Welcome pack 

- Referral bonus

- Relocation bonus

- Access to self-learning platform (Udemy) 

You are the ideal candidate if you have: 

Proven work experience as a team leader or supervisor in customer care environment (min. 1 year) In-depth knowledge of performance metrics  Fluent English  German language skills nice to have Excellent communication and leadership skills  Decision-making skills  Strong coordination skills to work activity for self and others  Excellent proven customer service skills

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