Front and Back Office Manager EE
2 miesięcy temu
Dla naszego klienta poszukujemy doświadczonego lidera do zarządzania zespołem Specjalistów Front i Central Back Office dla regionu Europy Wschodniej (EE). Osoba na tym stanowisku będzie odpowiedzialna za harmonizację procesów zarządzania zamówieniami, usprawnianie działań organizacji oraz reprezentowanie jej podczas spotkań biznesowych, zarówno wewnętrznych, jak i zewnętrznych, w tym z Klientami. Kluczowym aspektem będzie także zarządzanie zespołem oraz prowadzenie projektów z zakresu reorganizacji obsługi klienta.
Zakres obowiązków
- Tworzenie efektywnych procesów dla zespołów Front i Back Office.
- Zarządzanie procesami realizacji zamówień i logistyką zwrotną.
- Koordynacja wdrożeń EDI u klientów.
- Utrzymywanie wysokich standardów obsługi klienta.
- Regularna współpraca z zespołami komercyjnymi i logistycznymi w regionie EE.
- Prowadzenie projektów usprawniających procesy i organizację.
Wymagania
- Wykształcenie wyższe w zakresie ekonomii, zarządzania lub pokrewne; mile widziane studia magisterskie.
- Doświadczenie w łańcuchu dostaw, najlepiej w FMCG.
- Biegła znajomość języka angielskiego; znajomość innych języków będzie atutem.
- Doskonała znajomość procesów realizacji zamówień i obsługi klienta.
- Doświadczenie w zarządzaniu operacjami Customer Service na poziomie międzynarodowym.
- Znajomość systemów zarządzania, (SAP 4Hana).
- Biegła znajomość języka angielskiego; znajomość innych języków będzie atutem.
- Umiejętności zarządzania projektami oraz silne zdolności analityczne.
Oferujemy
- Umowę o pracę na pełen etat.
- Międzynarodowe środowisko pracy.
- Atrakcyjne benefity: karta sportowa, prywatna opieka medyczna, dodatek na posiłki.
- Konkurencyjne wynagrodzenie i roczny system premiowy.
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