Technical Services Engineer
4 tygodni temu
About the team
The Technical Services team focuses on helping customers to be successful with MongoDB products. Learning and supporting these products will provide you a great deal of exposure to modern technologies such as Cloud, Kubernetes, configuration management tools and managing instances in the public cloud (AWS, GCP and Azure).
MongoDB Technical Services Engineers use their exceptional problem solving and customer service skills, along with their deep technical experience, to advise customers and to solve their complex MongoDB problems. Technical Service Engineers are experts in the entire MongoDB ecosystem - database server, drivers, cloud, and infrastructure. This also includes services such as Atlas (our Cloud platform) and products that run on top of Atlas like Search, Data Lake and Realm serverless functions, triggers and mobile sync. Our engineers combine their MongoDB expertise with passion, initiative, teamwork, and a great sense of humor to help our customers be successful with MongoDB.
Cool things you’ll do
You'll be working alongside our largest customers, solving their complex challenges - resolving questions on architecture, performance, recovery, security, and everything in between. You'll be an expert resource on best practices in running MongoDB at scale, whatever that scale may be. You'll be an advocate for customers' needs - interfacing with our product management and development teams on their behalf. And you'll contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics.
In this specific role, starting from the MongoDB database, you will also focus on the performance of our Cloud platform Atlas and its supported services. You will help both frontend and backend developers build next generation applications on MongoDB platform.
Technical Services puts a strong focus on engineers enabling their peers to be successful by sharing newly gained technical knowledge with the team, either via informal one-to-one conversations, or training and workshop sessions. By documenting solutions in our knowledge base system, Technical Services Engineers will increase the efficiency of our customers, other team members and departments throughout MongoDB.
What you need
We consider all candidates who are insatiably curious, and multi-faceted.
The ideal candidates will have strong technical experience in one (or more) of the following areas. We are open to training people up in certain areas, so don't worry about ticking every box
Experience using or managing MongoDB or other database solutions (RDBMS or NoSQL)Systems engineering experience, including Linux performance, memory management, I/O tuning, configuration, security, networking, clusters, and troubleshootingShould have a good understanding of Networking concepts and protocols (DNS, TCP/IP, SSL/TLS, etc.)Storage engineering experience, including NAS, SAN, SSD, multi-pathing, and cachingExperience with cloud-based infrastructure solutions such as AWS, Azure, OpenStack, or Google Compute EngineExperience with Kubernetes or other orchestration systems using vendor-specific Enterprise operatorsAs this role is technical but also about helping our customers, we are looking for:
Excellent communication skills, both written and verbalGenuine desire to help peopleDesire and ability to rapidly learn a wide variety of new technical skillsUncontrollable urge to investigate and solve problems, with advanced diagnostic and troubleshooting skillsAbility to think on your feet, remain calm under pressure, and solve problems in real-timeStrong teamwork: willingness and ability to get help from team members when required, and the good judgment to know when to seek helpBonus Points
Experience with authentication systems such as LDAP, Kerberos, ADEnd-user experience using system monitoring, backup, and operations management technologies (including but not limited to Cloud Manager, New Relic, Glacier, HP Operations Manager, IBM Tivoli, Nagios, or Oracle Cloud)Experience coding or scripting in one or more of JavaScript, Python, Bash, Ruby, PHP, Java, C, C++, C#, Go, Node.js, PerlGeneral knowledge or experience with automation technologies such as Chef or PuppetMultilingualSuccess Measures
In 3 months, you’ll have gained a deep understanding of MongoDB and its ecosystem. You will complete New Hire TrainingIn 6 months, you will be comfortable working directly with our customers. You will also complete the MongoDB Certified DBA Associate exam In 12 months, you will work on gaining expertise to be a part of a technical experts group within the MongoDB ecosystem and will be helping your peer engineers in advance diagnostics. Also, you will be encouraged to handle technical escalations independentlyBenefits include
Competitive salary, pension contribution and equityFree lunches 3 days a week in the office, with unlimited free snacks, refreshments and drinksVHI Health cover, dental cover, travel insurance and life assuranceBike to work scheme, commuter tax saver scheme, secure bike storageRegular performance, compensation and development reviews27 annual leave days + 10 public holidays20 weeks Maternity & Paternity leave to spend time with new arrivalsWellness programme, fertility benefit and meditation benefits-
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