Client Relations Executive
3 dni temu
Ebury is a hyper-growth FinTech firm, named in as one of the top 15 European Fintechs to work for by AltFi. We offer a range of products including FX risk management, trade finance, currency accounts, international payments and API integration.
Customer Relations Executive - FX Dealing Team
Ebury Warsaw - office based
About the Job
We are offering an exciting opportunity to join a fast growing team in Warsaw. You will be a point of contact for some of our SME and corporate clients, providing daily operational and trading assistance. You’ll have a combination of client-facing skill/experience, operational know-how and problem-solving abilities. In order to support the day-to-day relationship of our corporate accounts, you will possess these qualities with the ability to expertly switch between each as needed. You’ll be servicing the revenue and growth area of the business at an exciting time for the company. You will act as an ambassador for the product and service at a customer-facing level.
About you:
Commercial awareness:
Eye for detail:
Dealing with live currency trade booking, banking information, figures and high value/volume payments and clients - accuracy of work is particularly key Helping clients identify issues preemptively (e.g. payment dates, banking data etc.)Drive to solve problems:
Self-starter with the initiative and ability to ‘get stuck in’ - Confidence to find solutions working with teams internally – take ownership of client issues/ queries and see through to end Interest in currency markets helpful Experience with Microsoft suite (particularly excel)Role:
You will be looking after a portfolio of clients who will be trading online through our EBO platform You will have an understanding of clients & business activity /core business, FX needs Making sure clients have Ebury as their main platform for trading and making payments internationallyThe ideal candidate will have the following:
Languages - Fluency in Polish and English at a professional level Sales skills / experience is a PLUS Knowledge of FX Knowledge of all products Ebury does offer Being able to adapt in a constant evolving and challenging environmentIt is an exciting and challenging opportunity for anyone looking to be involved with the launch and success of a new department at Ebury as it is the client servicing one.
What we can offer you:
#LI-LK1
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