Support & Managed Services Delivery Manager
2 miesięcy temu
Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
Your day at NTT DATA
The Manager, Support & Managed Services Delivery is a management role, responsible for driving remote support for a wide variety of service delivery management activities.This includes first call resolution for Support Services and End User Compute (EUC) services, RMA process, incident log analysis, preventative support maintenance and reporting, and MACD services.
The Manager, Support & Managed Services Delivery makes use of technical knowledge to handle technical enquiries and/or troubleshoot problems reported by clients in a timely manner for L1 and L2 activities.
What you'll be doing
Key Responsibilities:
Truly lead and grow a team of technical experts and support specialists. Hire, develop and retain top talent. Manage performance, set objectives, and coach your technical support team to help them achieve their career goals and transform into new areas. Oversee support and managed services to ensure high quality, SLA delivery, and customer satisfaction. Partner with customer technical leads, business owners, executives, and partners to manage a long-term, close, and supportive cooperation. Interact with sales, go-to-market, partners, and customer technical stakeholders to secure skills, analyse risks and make decisions on priorities. Manage support services daily engagements including utilization, SLAs, demand, forecasting, and other business metrics. Facilitate an environment of inclusion that leverages diverse perspectives and talent.
Required Qualifications:
Preferred Qualifications:
We Offer:
Workplace type:
Hybrid Working About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
-
Support & Managed Services Delivery Manager
4 tygodni temu
Warsaw, Polska NTT DATA Pełny etatJob Description Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.Your day at NTT...
-
Data Services Engineer
2 miesięcy temu
Warsaw, Polska Devoteam Global Managed Services Pełny etatJob DescriptionWe are looking for a highly motivated Data Engineer (Mid level) to use their experience in the public cloud to interpret our customers’ needs and extract value from their data using GCP and its suite of tools. You will primarily work as part of the data team.You will be involved in building upon our customers’ cloud infrastructure and...
-
Business Development Manager
1 miesiąc temu
Warsaw, Polska Betacom Pełny etatBusiness Development Manager / Managerka obszaru Managed Services w firmie Betacom | softgarden View job here Business Development Manager / Managerka obszaru Managed Services ...
-
Sr. Procurement Delivery Manager
7 miesięcy temu
Warsaw, Polska Roche Pełny etatThe Position Sr. Procurement Delivery Manager - Corporate Services Roche has defined an exciting 10-year ambition plan, requiring us to adapt and transform to our evolving ecosystem and challenges ahead of us. We have redesigned our Global Procurement (GP) organization to ensure we can succeed in this new environment and deliver on our mission for...
-
Consulting & Analytics Graduate - Managed Services
4 tygodni temu
Warsaw, Polska Visa Pełny etatJob DescriptionVisa Consulting and Analytics (VCA) is the consulting arm of Visa, and drives tangible, impactful and financial results for Visa’s network clients, including both financial services and merchants. Drawing on our expertise in strategy consulting, data analytics, brand management, marketing, operational and macroeconomics, VCA solves the most...
-
Consulting & Analytics Graduate - Managed Services
3 tygodni temu
Warsaw, Polska Visa Pełny etatJob DescriptionVisa Consulting and Analytics (VCA) is the consulting arm of Visa, and drives tangible, impactful and financial results for Visa’s network clients, including both financial services and merchants. Drawing on our expertise in strategy consulting, data analytics, brand management, marketing, operational and macroeconomics, VCA solves the most...
-
Service Delivery Manager
4 miesięcy temu
Warsaw, Polska GXO Logistics, Inc. Pełny etatService Delivery Manager Warszawa (ul. Flisa 6, 02-247 Warszawa) What do you do as an Service Delivery Manager ? We’re looking for a IT Service Delivery Manager to ensure the quality of IT services meet the needs of the business, supporting the management of the delivery of services from internal resources as well as third-parties...
-
Service Delivery Manager in IT
2 tygodni temu
Warsaw, Polska Nordea Bank Pełny etatJob ID: 27910 Would you like to help Nordea in maintaining high performance level for its platforms? We are now looking for a Service Delivery Manager in IT to account for service delivery performance execution and drive collaboration with the supplier. In Nordea, we’re harnessing the power of technology to reinvent the future of banking. A tech...
-
Delivery Manager Professional Services International
7 miesięcy temu
Warsaw, Polska SER Group Pełny etatYour responsibilities Manage client/partner relationships and ensure customer satisfaction through effective resource allocation and optimization. You are in a leadership role for a team. Foster cross-functional collaboration to drive overall organizational success and enable teams to deliver outstanding customer solutions. Facilitate team building...
-
Delivery Manager
2 miesięcy temu
Warsaw, Polska Chaos Gears Pełny etatReady for an adventure with AWS? Join us!We are one of the fastest-growing AWS Partners in Europe, and our strength lies in the experience gained from delivering innovative IT projects for companies across various industries – from telecommunications and finance to startups.Here, you’ll have the opportunity to dive deep into AWS, working on migration...
-
Delivery Manager
7 miesięcy temu
Warsaw, Polska N-iX Pełny etatWork type: Office/Remote Technical Level: Manager Job Category: Delivery Management N-iX is looking for an energetic, self-driven Delivery Manager to join our Data Management Unit. We started building our Big Data expertise only a few years ago. Today, we have 30+ Data projects at N-iX and a community of 200+ engineers. Together with our clients,...
-
IT Delivery Manager
3 miesięcy temu
Warsaw, Polska b2bnetwork Pełny etatDetailed description of work task to be carried outKYC (Know Your Customers) provide the framework for ensuring that we know whom we are doing business with, where their money comes from, and the purpose of the transactions. A robust KYC process is the key element in Anti-Money Laundering (AML) and Counter Terrorist Financing (CTF).KYC is a corner-stone in...
-
Associate Marketplace Consultant, Strategic Account Services
7 miesięcy temu
Warsaw, Polska Amazon Support Services Poland Sp. z o.o. Pełny etatMore than 300 million customers shop in Amazon’s store, and every day, customers browse, purchase, and review products sold by third-party sellers right alongside products sold by Amazon. Since 2000, Amazon has offered this virtual shelf space to individuals and companies of all sizes, helping them reach hundreds of millions of customers, build their...
-
Sr. Procurement Delivery Manager
7 miesięcy temu
Warsaw, Polska Roche Pełny etatThe Position Sr. Procurement Delivery Manager - Digital & Tech Business Platforms for Science & Research IX Roche has defined an exciting 10-year ambition plan, requiring us to adapt and transform to our evolving ecosystem and challenges ahead of us. We have redesigned our Global Procurement (GP) organization to ensure we can succeed in this new...
-
Senior Delivery Manager
7 miesięcy temu
Warsaw, Polska Andersen Pełny etatSummary The international IT company Andersen invites an organized, business-oriented Senior Delivery Manager to join our large team of over 200 technical and certified Project Managers. Andersen is a pre-IPO software development company providing a full cycle of services, following project management standards and best practices. For over 16 years,...
-
GenO CSS Managed Cloud Services Engineer
7 miesięcy temu
Warsaw, Polska Oracle Pełny etatStart your success story with GenO Oracle At Oracle our mission is to help people see data in new ways, discover insights, and unlock endless possibilities. Organizations in all industries and of all sizes rely on Oracle to help them succeed. Learn how your work can have a truly global impact and influence the lives of billions of people every day:...
-
Delivery Manager
7 miesięcy temu
Warsaw, Polska Andersen Pełny etatSummary The international IT company Andersen invites an organized, business-oriented Delivery Manager to join our large team of over 200 technical and certified Project Managers. Andersen is a pre-IPO software development company providing a full cycle of services, following project management standards and best practices. For over 16 years, we have...
-
Service Delivery Manager
7 miesięcy temu
Warsaw, Polska JTI Pełny etatWe are JTI, Japan Tobacco International, and we are present in 130 countries. We have spent years innovating, creating new and better products for the consumers to choose from . This is our business. But not only. Our business is our people. Their talent. Their potential. We believe that when they are free to be themselves , and they are given the...
-
Product Delivery Manager
2 miesięcy temu
Warsaw, Polska teacode Pełny etatPay rate: 70-100 zł/hType of agreement: B2B contractType of work: 100% remote Join Our Team as a Product Delivery Manager!Are you a seasoned professional seeking a new challenge? We're looking for someone like you to enrich our Delivery Team. As a Product Delivery Manager, you'll play a crucial role in driving agile projects and ensuring successful...
-
Data Services Engineer
2 miesięcy temu
Warsaw, Polska Devoteam Pełny etatCompany Description Devoteam , a group of 8000+ digital transformakers, consists of multiple business units and entities spread around the world in 25+ countries. Poland is one of them! As #1 partner of the GCP in the EMEA region, we are blazing trails across the world by partnering with Google to provide cloud solutions for thousands of businesses...