Service Delivery Manager in IT

7 dni temu

Warsaw, Polska Nordea Bank Pełny etat

Job ID: 27910 


Would you like to help Nordea in maintaining high performance level for its platforms? We are now looking for a Service Delivery Manager in IT to account for service delivery performance execution and drive collaboration with the supplier.


In Nordea, we’re harnessing the power of technology to reinvent the future of banking. A tech revolution is underway – and you can make an impact. Though we’re a Nordic bank, we’re also one of the largest IT employers in Tricity and Warsaw. Working with international teams in an inspiring working environment, you’ll have lots of opportunities to expand your skills and advance your career. 

About this opportunity

Welcome to the CTO Service Delivery Management team. We add value by managing operational service delivery together with Core Infrastructure, enhancing processes for adequate performance in accordance to Nordea’s standards and optimizing costs concerning IT Services provided by the Supplier. As the Service Delivery Manager, you’ll play a critical role in monitoring supplier’s performance levels for the Azure Cloud platforms and technologies in scope.

What you’ll be doing:

Helping to shape a new operational scope in line with the supplier operating on Azure Cloud Maintaining high performance levels for service-related metrics, and implementing improvement activities wherever necessary and seeing that actions are implemented Supporting high level issues connected with incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews Ensuring that procedures, and methodologies are in place to support outstanding service delivery Ensuring knowledge maintenance in the respective domain Taking accountability for service delivery performance execution, meeting customer expectations, and in collaboration with Project Management driving future demand Ensuring that agreed in-scope Services are delivered according to the contract Serving as CTO’s SPOC for operational governance, its reporting and operational hygiene related to the delivery of respective services Running daily follow ups on Supplier Performance Providing accurate and regular reports to the management on performance of the service delivery


You’ll join a diverse dynamic team incorporating the supplier into Nordea IT Strategy. The role is based in Warsaw with mandatory presence in the office (min. 2 working days per week).

Who you are

Collaboration. Ownership. Passion. Courage. These are the values that guide us in being at our best – and that we imagine you share with us.

To succeed in this role, we believe that you:

Service Management: Proven Knowledge of ITIL principles and best practices, with ITIL certification (Foundation or higher) preferred Experience: minimum 5 years working as a Service Manager or similar role related to Infrastructure support Technical Knowledge: In depth understanding of Azure Cloud, including core services and monitoring tools. Additional knowledge of other cloud platforms is a bonus Client Relationship Management: Strong interpersonal and communication skills, with the ability to manage stakeholders across various organizational levels Problem - Solving: Adept at analyzing complex situations, identifying problems and proposing effective solutions Project Management: skills to plan, organize and coordinate resources, timelines and deliverables. Familiarity with Agile Continuous Improvement: Service Delivery Managers should have a continuous strive for improvement Leadership: Demonstrated ability to lead diverse teams, foster collaboration and drive accountability Financial Management (Plus): Knowledge of budgeting, cost optimization and vendor contract management to align service delivery with financial objectives


Your experience and background: 

Experience in supplier management and third-party-provided services Experience working in a diverse, large-scale environment and delivering Cloud services


If this sounds like you, get in touch

  • Service Delivery Manager

    4 miesięcy temu

    Warsaw, Polska GXO Logistics, Inc. Pełny etat

    Service Delivery Manager Warszawa (ul. Flisa 6, 02-247 Warszawa) What do you do as an Service Delivery Manager ? We’re looking for a IT Service Delivery Manager to ensure the quality of IT services meet the needs of the business, supporting the management of the delivery of services from internal resources as well as third-parties...

  • Service Delivery Manager

    6 miesięcy temu

    Warsaw, Polska JTI Pełny etat

    We are JTI, Japan Tobacco International, and we are present in 130 countries. We have spent years innovating, creating new and better products for the consumers to choose from . This is our business. But not only. Our business is our people. Their talent. Their potential. We believe that when they are free to be themselves , and they are given the...

  • IT Delivery Manager

    3 miesięcy temu

    Warsaw, Polska b2bnetwork Pełny etat

    Detailed description of work task to be carried outKYC (Know Your Customers) provide the framework for ensuring that we know whom we are doing business with, where their money comes from, and the purpose of the transactions. A robust KYC process is the key element in Anti-Money Laundering (AML) and Counter Terrorist Financing (CTF).KYC is a corner-stone in...

  • Delivery Manager

    6 miesięcy temu

    Warsaw, Polska N-iX Pełny etat

    Work type: Office/Remote Technical Level: Manager Job Category: Delivery Management N-iX is looking for an energetic, self-driven Delivery Manager to join our Data Management Unit. We started building our Big Data expertise only a few years ago. Today, we have 30+ Data projects at N-iX and a community of 200+ engineers. Together with our clients,...

  • IT Service Manager

    2 miesięcy temu

    Warsaw, Polska British American Tobacco Pełny etat

    BAT is evolving at pace into a global multi-category business. With products like VELO, VUSE and GLO we are on a mission to decrease the health impact of our industry  To achieve our ambition, we are looking for colleagues who are ready to Be The Change. Come, join us on this journey! British American Tobacco Poland has an exciting opportunity for an...

  • Delivery Manager

    6 miesięcy temu

    Warsaw, Polska Andersen Pełny etat

    Summary The international IT company Andersen invites an organized, business-oriented Delivery Manager to join our large team of over 200 technical and certified Project Managers. Andersen is a pre-IPO software development company providing a full cycle of services, following project management standards and best practices. For over 16 years, we have...

  • Engineering Delivery Manager

    6 miesięcy temu

    Warsaw, Polska JTI Pełny etat

    Engineering Delivery Manager What this role is about? This role is situated within the Digital Technology Department, operating under the Business Technology Service for Marketing and Sales within the DIGITAL and IT function at JTI. Specifically, the Digital Technology department, housed within the BTS M&S, plays a critical role in defining the...

  • Security Service Manager

    6 miesięcy temu

    Warsaw, Polska Bayer Pełny etat

    At Bayer we’re visionaries, driven to solve the world’s toughest challenges and striving for a world where ,Health for all, Hunger for none’ is no longer a dream, but a real possibility. We’re doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our...

  • IT Manager

    6 dni temu

    Warsaw, Polska Helprise Pełny etat

    Join Helprise – one of the fastest growing outsourcing and consultancy firms providing the best talent, know-how and solutions for the execution of business processes. Be part of building an ecosystem that gives unique value to our customers, partners, candidates and employees. We are your career advocates – offering extraordinary opportunities to grow...

  • Senior Delivery Manager

    6 miesięcy temu

    Warsaw, Polska Andersen Pełny etat

    Summary The international IT company Andersen invites an organized, business-oriented Senior Delivery Manager to join our large team of over 200 technical and certified Project Managers. Andersen is a pre-IPO software development company providing a full cycle of services, following project management standards and best practices. For over 16 years,...

  • Delivery Manager

    1 miesiąc temu

    Warsaw, Polska Chaos Gears Pełny etat

    Ready for an adventure with AWS? Join us!We are one of the fastest-growing AWS Partners in Europe, and our strength lies in the experience gained from delivering innovative IT projects for companies across various industries – from telecommunications and finance to startups.Here, you’ll have the opportunity to dive deep into AWS, working on migration...

  • Service Desk Incident Manager

    3 dni temu

    Warsaw, Polska IT Solution Factor Pełny etat

    Kogo szukamy?Aktualnie poszukujemy Incident Managera/ki do naszego zespołu Service Desk! Osoba na tym stanowisku będzie odpowiedzialna za zarządzanie zespołem projektowym obsługującym incydenty, eskalację krytycznych zgłoszeń oraz współpracę z zespołami technicznymi, aby zapewnić szybkie i skuteczne rozwiązywanie problemów.Twój zakres...

  • Senior IT Recruiter

    1 miesiąc temu

    Warsaw, Polska Be in IT Pełny etat

    Be in IT to firma rekrutacyjna, wyspecjalizowana w poszukiwaniu Specjalistów z branży technologii informatycznych. Obecnie, dla naszego klienta, poszukujemy osoby na stanowisko: Senior IT Recruiter. Zakres obowiązków:Współpraca z polską firmą typu softwarehouse, posiadającą 15-letnie doświadczenie na rynku, tworzącą dedykowany soft i...

  • Service Deliver Manager

    4 dni temu

    Warsaw, Polska b2bnetwork Pełny etat

    Service description:In this role you will work in partnership with Network Service Operations, Incident/Problem Management, other IT Delivery groups and vendors to deliver a service aspiring for operational excellence. You will work to continually improve Network services delivery and vital processes in conjunction with the Network Functional leadership...

  • Product Delivery Manager

    2 miesięcy temu

    Warsaw, Polska teacode Pełny etat

    Pay rate: 70-100 zł/hType of agreement: B2B contractType of work: 100% remote Join Our Team as a Product Delivery Manager!Are you a seasoned professional seeking a new challenge? We're looking for someone like you to enrich our Delivery Team. As a Product Delivery Manager, you'll play a crucial role in driving agile projects and ensuring successful...

  • IT Contracts Manager

    6 miesięcy temu

    Warsaw, Polska Roche Pełny etat

    The Position Contracts Manager (Information Technology or IT Contracts) Roche has defined an exciting 10-year ambition plan, requiring us to adapt and transform to our evolving ecosystem and challenges ahead of us. We have redesigned our Global Procurement (GP) organization to ensure we can succeed in this new environment and deliver on our mission...

  • Client Service Manager, BHT in Poland

    6 miesięcy temu

    Warsaw, Polska Ipsos Pełny etat

    Client Service Manager Brand Health Tracking  Branch: market and public opinion surveys Place of work:  Warsaw, Poland   Ipsos is a global leader in survey-based market research activities, present in 90 markets and employing more than 18,000 people. Our passionately curious research professionals, analysts and scientists have built unique...

  • Engagement Manager

    6 miesięcy temu

    Warsaw, Polska Groupe SII Pełny etat

    The Project Management Office (PMO) announces recruitment for the position of Engagement Manager. At the PMO there is a team of experienced managers involved in the processes of presales and delivery of complex and demanding IT projects or services. In the case of the Engagement Manager position, it is a leading role in the bid management process and is...

  • One Delivery Business Development Manager

    2 miesięcy temu

    Warsaw, Polska Allegro sp. z o.o. Pełny etat

    Job DescriptionWe are seeking a highly skilled  One Delivery Business Development Manager to join our One Delivery Development Team. In this role, you will introduce and maintain service features to the portfolio of ONE (PL & CZ) services which allow for the proper functioning of the network and compete for parcels on the market. Main...

  • Senior MuleSoft Developer

    2 miesięcy temu

    Warsaw, Polska Be in IT Pełny etat

    Be in IT to firma rekrutacyjna, wyspecjalizowana w poszukiwaniu Specjalistów z branży technologii informatycznych. Obecnie, dla naszego klienta, poszukujemy osoby na stanowisko: Senior Mulesoft Developer. Zakres obowiązków:Długofalowa współpraca z międzynarodową, topową firmą consultingową, świadcząca usługi IT dla dużych i średnich firm z...