Service Delivery Manager

4 miesięcy temu

Warsaw, Polska GXO Logistics, Inc. Pełny etat

Service Delivery Manager

Warszawa (ul. Flisa 6, 02-247 Warszawa)

What do you do as an Service Delivery Manager ?

We’re looking for a IT Service Delivery Manager to ensure the quality of IT services meet the needs of the business, supporting the management of the delivery of services from internal resources as well as third-parties and acting as a service interface between the business and IT.

You will work closely with business, vendors, application and infra teams to ensure quality service and support of our infrastructure and applications across the business.

You will coordinate Major Incidents, incidents, problem management and communications, as well as changes requested. You will work closely with the Business to review and report on IT Services based on metrics.

Key tasks:

  • Maintain ITIL-based ownership of incidents and changes inclusive of Major Incidents and facilitate the communication of incident updates to the different stakeholders provided by the support teams.
  • Understand the user experience of systems and act as a liaison between Business and IT. Align service levels and oversee IT service performance accordingly.
  • Maintain ITIL-based ownership of support and services including incident, problem, release, change management processes. Manage initiatives, risks, mitigation plans, KPIs and related reports.
  • Drive continuous improvement of IT service delivery, IT performance and related service management toolset.
  • Manage internal and external service providers.
  • Oversee app and infrastructure upgrades, modifications and deployments.

Job Requirements:

  • A minimum of 3 years experience in a role touching various disciplines in IT preferably in a (Contract) Logistics / Supply Chain environment
  • Excellent knowledge in English language, oral and written. German would be a plus.
  • Proactive in recognizing risks and solving issues in close collaboration with the different IT teams and project owners.
  • Previous experience in an ITIL-based Service desk.
  • Experience with Service Now is considered a plus.
  • Not reluctant to work on the weekend/evenings when the customer would require/has urgent issues occasionally.
  • Must aspire to a culture of service excellence: always putting the customer, our people and our business come first.
  • Good communication skills and the ability to explain appropriately at several levels of the organization.
  • ITIL certified.
  • Team player able to work effectively at all levels of an organization.

We offer:

  • Employment contract
  • Friendly working atmosphere in a large, international organization
  • Benefits:

- Lux Med medical care co-financed by the employer

- MyBenefit cafeteria (including Multisport)

- group life insurance

- English lessons

- hybrid work

  • Opportunity for professional development within the GXO group

Aplikacje prosimy przesyłać klikając APLIKUJ. Informujemy, że skontaktujemy się tylko z wybranymi kandydatami.

Klikając w przycisk „APLIKUJ” wyrażasz zgodę na przetwarzanie przez GXO Logistics Poland Sp. Z Twoich danych osobowych zawartych w zgłoszeniu rekrutacyjnym w celu prowadzenia rekrutacji na stanowisko wskazane w ogłoszeniu. W każdym momencie możesz cofnąć zgodę kontaktując się z nami pod adresem

Po upływie 24 miesięcy od momentu aplikowania Twoje dane zostaną usunięte z naszych baz danych.

Prosimy o dodanie w Państwa dokumentach aplikacyjnych klauzuli: „Wyrażam zgodę na przetwarzanie moich danych osobowych przez GXO Logistics Poland Sp. z w celach rekrutacji na stanowisko Service Delivery Manager”.

GXO jest wiodącym dostawcą najnowocześniejszych rozwiązań w zakresie łańcucha dostaw dla najbardziej znanych firm na świecie. Umożliwiamy naszym klientom zarządzanie swoimi towarami w efektywny sposób dzięki wykorzystaniu naszej zaawansowanej technologii oraz zindywidualizowanych usług. Naszą największą siłą jest globalny zespół: energiczni, innowacyjni ludzie posiadający talent i doświadczenie w różnych obszarach, dzięki którym GXO jest doskonałym miejscem pracy.

Powyższe stwierdzenia mają na celu opisanie ogólnego charakteru i poziomu pracy wykonywanej przez osoby przypisane do tej klasyfikacji. Nie należy ich interpretować jako wyczerpującej listy wszystkich obowiązków i umiejętności wymaganych od tak sklasyfikowanego personelu. Wszyscy pracownicy mogą być, w razie potrzeby, zobowiązani do wykonywania obowiązków wykraczających poza normalne obowiązki. Zapoznaj się z oświadczeniem o ochronie prywatności kandydata GXO

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