WFM Team Leader

5 dni temu


Gdańsk, Polska careerxtra Pełny etat

We are working with a leading Outsourcing/BPO consultancy that assists businesses in creating positive, interactive, and successful customer interactions using a blend of human touch and technology. Together, we're looking for a WFM Team Leader to join their team in Gdańsk.

Position: WFM Team Leader

Location: Gdańsk, Poland

Work Model: on site

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

  • Ensure team tasks and deliverables are completed accurately and on time
  • Set performance goals for all team members
  • Advise, implement, and verify that processes adhere to industry best practices.
    Perform impact and trend analysis to suggest cost-effective strategies
  • Collaborate with Operations and WFM Leadership on scope, processes, and guidelines
  • Partner with customers on initiatives to support new business growth.
    Ensure proper escalation procedures are followed
  • Develop WFM staff in their area of expertise.

REQUIREMENTS:

  • Expert in workforce management processes, concepts, and principles (such as staffing forecasts, scheduling, service level analysis, and metrics monitoring) Experience in the BPO sector is an advantage
  • Extensive knowledge of call center operations and structure
  • Proficient in MS Office Applications (such as MS Word and Excel) and Google Suite (including spreadsheets, data studio, slides, etc.),
  • Experienced working with call center-specific software and tools (such as Verint, IEX, and CMS)
  • Strong team player with demonstrated ability to influence key stakeholders
  • Skilled in statistical and financial analysis
  • Thorough knowledge of local labor laws and regulations
  • Proficiency in English
  • Ability to showcase innovation and sound judgment in decision-making and problem-solving
  • Flexibility to adapt to varying work schedules and hours
  • Proficient negotiation skills.

OFFER:

  • Freedom to implement your own ideas in a highly motivated team
  • Close cooperation with other departments
  • A demanding and comprehensive area that encourages shaping customer service for our key partner
  • Internal training and learning opportunities
  • Career opportunities in an international company
  • Committed and motivated Team
  • Private medical healthcare
  • Medicover Sport card
  • Co - financing of online courses on three different platforms
  • And many others

  • WFM Team Leader

    1 tydzień temu


    Gdańsk, Pomerania, Polska Team Relax Pełny etat

    Position: WFM Team LeaderLocation: Gdańsk, PolandWork Model: on siteEmployment type: Full-timeDUTIES AND RESPONSIBILITIES:Ensure team tasks and deliverables are completed accurately and on time Set performance goals for all team members Advise, implement, and verify that processes adhere to industry best practices.Perform impact and trend analysis to...


  • Gdańsk, Pomerania, Polska Snaphunt Pełny etat

    The OfferWork within a company with a solid track record of successJoin a well known brand within Other ServicesLeadership RoleThe JobJob DescriptionAs a WFM Team Leader, you will advise, implement, and verify that processes adhere to industry best practices and more. Detailed Duties and ResponsibilitiesPerform impact and trend analysis to suggest...

  • Team Leader @

    1 tydzień temu


    Gdańsk, Pomerania, Polska Ahoy Career Pełny etat

    Our client is a Canadian technology company that provides IT services and multilingual customer service to global clients.Their clients include companies in technology and gaming, communications and media, e-commerce and fintech, tourism, and healthcare.They have offices in cities such as Los Angeles, Guatemala City, Berlin, Sofia, Dublin, Barcelona,...

  • Team Leader

    1 tydzień temu


    Gdańsk, Pomerania, Polska careerxtra Pełny etat

    Join Our Team as a Hungarian-Speaking Team Leader Position: Team Leader with HungarianLocation: Gdańsk, PolandWork Model: Fully on-siteEmployment Type: Full-time About Us:We are collaborating with a leading Outsourcing/BPO consultancy dedicated to helping businesses create positive, interactive, and successful customer interactions through a blend of human...

  • Team Leader

    2 tygodni temu


    Gdańsk, Polska careerxtra Pełny etat

    Join Our Team as a Hungarian-Speaking Team Leader Position: Team Leader with HungarianLocation: Gdańsk, PolandWork Model: Fully on-siteEmployment Type: Full-time About Us:We are collaborating with a leading Outsourcing/BPO consultancy dedicated to helping businesses create positive, interactive, and successful customer interactions through a blend of human...

  • Team leader

    1 tydzień temu


    Gdańsk, Pomerania, Polska Ray Trans Sp. z o.o. Pełny etat

    Team leader/Manager Działu Spedycji Międzynarodowej Gdańsk, Pomeranian Voivodeship Team leader/Manager Działu Spedycji Międzynarodowej Gdańsk Gdańsk, pomorskie, Polska Twój zakres obowiązkówzarządzanie i rozwijanie swojego zespołu,pozyskiwanie klientów i zleceń na terenie Europy, na produkty FTL oraz LTL,negocjowanie z klientami warunków...

  • Team Leader

    1 tydzień temu


    Gdańsk, Pomerania, Polska thyssenkrupp Group Services Gdansk Sp. z o.o. Pełny etat

    Your responsibilities Leading a team of internal SAP Basis consultants Supporting professional development of the team members Coordinating the workflow within the team Establishing and monitoring progress towards personal development goals and business objectives, and preparing and delivering individual performance reviews Supporting team members and...

  • Team Leader

    1 tydzień temu


    Gdańsk, Pomerania, Polska Smith Sales Inc. Pełny etat

    Position: Team Leader (sales)Location: Gdańsk, PolandWork Model: Fully on-siteEmployment type: Full-timeDUTIES AND RESPONSIBILITIES:Managing day-to-day operations Ensuring consistent quality and productivity Coaching, shadowing and employee support Support in process development Conducting feedback and conversations with employees Monitoring, reporting and...


  • Gdańsk, Polska Kemira Pełny etat

    Kemira is a global leader in sustainable chemistry for water intensive industries. For more than 100 years, our chemistry has advanced human progress and quality of life. We call it chemistry with a purpose, better every day. At Kemira, we foster a collaborative and inclusive work culture that empowers our employees to thrive and make a difference. We...


  • Gdańsk, Pomerania, Polska Lyreco Switzerland AG Pełny etat

    Workforce Management Planner page is loaded Workforce Management Planner Apply locations Gdansk_LM time type Full time posted on Posted Yesterday job requisition id JR Workforce Management PlannerThe WFM Planner role involves planning, forecasting, and scheduling staffing needs for Customer Care, ensuring efficient service performance. Responsibilities...

  • RTR Team Leader

    1 tydzień temu


    Gdańsk, Pomerania, Polska HRK S.A. Pełny etat

    RTR Team LeaderMiejsce pracy: Gdańsk Responsibilities: Managing, mentoring, supporting, overseeing, and performance-managing a team Ensuring the integrity and accuracy of financial data in the system Guaranteeing the proper allocation of costs to business units, including calculating and posting accruals Overseeing daily RTR operations and ensuring...


  • Gdańsk, Pomerania, Polska Nordea Bank Pełny etat

    Job ID: 23431 Would you like to help build Nordea's Nordic Payments Technology service domain while growing your skills as a leader and software developer in a collaborative and truly agile environment? We are now looking for a combined Capability Team Leader/Software Development Lead to enable our people to be their best and deliver on our customer...


  • Gdańsk, Pomerania, Polska Arla foods Pełny etat

    Account to Report Team Leader, Gdansk Apply for a Team leader position and you'll become vital part of Account to Report department. We are looking for a person with solid accounting background, able to create vision, lead the team and operate with an international perspective. About the Role As an A2R Team Leader, you will be responsible to...


  • Gdańsk, Pomerania, Polska Lyreco Group (Italy) Pełny etat

    The WFM Planner role involves planning, forecasting, and scheduling staffing needs for Customer Care, ensuring efficient service performance.Responsibilities include making scheduling recommendations, managing non-work events, and providing weekly intra-day planning. The role requires proactive identification of staffing opportunities and delivering plans to...


  • Gdańsk, Pomerania, Polska Arla Foods Pełny etat

    Account to Report Team Leader, Gdansk Apply for a Team leader position and you'll become vital part of Account to Report department. We are looking for a person with solid accounting background, able to create vision, lead the team and operate with an international perspective. About the RoleAs an A2R Team Leader, you will be responsible to ensure alignment...

  • Team Leader Software Team

    1 tydzień temu


    aleja Grunwaldzka , Gdańsk, Polska Lufthansa Systems Pełny etat

    Digital Hangar, an innovative department of Lufthansa Systems Poland, continues to grow and we are now looking for a Team Leader who will step in to manage newly formed team.Experience in software development is crucial as it will provide valuable insight to the team's work. The main aim of this team is to develop highest quality digital solutions for...

  • Team Leader

    1 miesiąc temu


    Gdańsk, Polska thyssenkrupp Group Services Gdansk Sp. z o.o. Pełny etat

    Your responsibilities Leading a team of internal SAP Basis consultants Supporting professional development of the team members Coordinating the workflow within the team Establishing and monitoring progress towards personal development goals and business objectives, and preparing and delivering individual performance reviews Supporting team members and...

  • Team Leader

    3 tygodni temu


    Gdańsk, Polska thyssenkrupp Group Services Gdansk Sp. z o.o. Pełny etat

    Your responsibilities Leading a team of internal SAP Basis consultants Supporting professional development of the team members Coordinating the workflow within the team Establishing and monitoring progress towards personal development goals and business objectives, and preparing and delivering individual performance reviews Supporting team members and...


  • Gdańsk, Pomerania, Polska Lyreco Group Pełny etat

    Workforce Management PlannerThe WFM Planner role involves planning, forecasting, and scheduling staffing needs for Customer Care, ensuring efficient service performance. Responsibilities include making scheduling recommendations, managing non-work events, and providing weekly intra-day planning. The role requires proactive identification of staffing...

  • Training Team Leader

    1 miesiąc temu


    Gdańsk, Polska Noble Pełny etat

    Our Noble Drilling Gdańsk office, which appeared on Tricity map in 2019, is designed to deliver the highest level of services to our Rigs located around the world. Joining us, you will become a part of our team of more than 200 colleagues, all of whom are dedicated to support our fleet, delivering services such as: Finance, Supply Chain, Logistics,...