Customer Service Coordinator, German Speaker

1 miesiąc temu

Wrocław, Polska UPM Pełny etat

Would you like to join a global, growing company that innovates for a more sustainable tomorrow? UPM could be the team for you. We are frontrunners in developing renewable alternatives to fossil-based materials. Besides enabling both businesses and consumers make more sustainable choices, we strive to create a positive UPM experience for all our employees around the world. We live by our values – trust and be trusted, achieve together, renew with courage. Join us in creating a future beyond fossils

We are now looking for a Customer Service Coordinator, German Speaker to join our team in UPM Business Hub Wrocław, Poland.

Greetings from your future manager

“. Niki Hajnal, Team Leader, Customer Service

What you will do

Customer Relationship Management as defined by sales management and supported by UPM Raflatac internal systems to ensure smooth customer service

Order handling

Order Management – progression and communication of orders to all necessary parties, proactive intervention in process disturbance situations

Customer data maintenance - including Customer Master File and Price Lists

Complaint Handling – entry and progression of claims, customer interface and internal coordination

Enquiry handling related to pricing, products and supply chain

Technical Advice - including product recommendations, organizing samples, trials, technical documents and brochures and having a basic understanding of printing methods

Sales support – including information retrieval and analysis, pricing support

E-Business – promoting and then actively supporting customers with UPM Raflatac's tools and strategies

Proactive activities including product promotion, price offer follow-ups, etc.

Other country specific tasks may be included

Who you are

You have fluent spoken and written German and English

You have excellent spoken and written communication skills

Your approach includes actively suggesting products and services tailored to each customer's unique requirements

You have an interest in developing product and technical knowledge

You have systems and processes knowledge

You have commercial awareness

You have an interest in e-Business developments and the commercial impact of this on businesses

This is what we offer for you

A meaningful job – We have an inspiring purpose ‘We create a future beyond fossils. Our work is impactful and transformative.

A caring community – Our community is built on great team spirit and shared commitment. We care about each other and the well-being of our colleagues. We support the work-life balance of all our employees.

Development opportunities – We offer you great opportunities to learn and grow throughout your career. We are an international, multi-business organization offering plenty of avenues for personal growth.

Responsible employer - Sustainability is at the core of everything we do. We are committed to ambitious, science-based sustainability targets in all areas from climate change to biodiversity. We foster diversity and inclusivity, offering a work environment in which everyone can be themselves.

Learn about our and our

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