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Customer Service Coordinator
1 miesiąc temu
Would you like to join a global, growing company that innovates for a more sustainable tomorrow? UPM could be the team for you. We are frontrunners in developing renewable alternatives to fossil-based materials. Besides enabling both businesses and consumers make more sustainable choices, we strive to create a positive UPM experience for all our employees around the world. We live by our values – trust and be trusted, achieve together, renew with courage. Join us in creating a future beyond fossils
We are looking for a Customer Service Coordinator to join our team in UPM Business Hub Wrocław, Poland. We offer a one-year fixed-term contract.
Greetings from your future manager
.
Marta, Team Leader, Customer Service
What you will do
Provide Customer Service in commercial related tasks and perform daily operations, including order intake and management
Handle customer requests in Salesforce related to samples, pricing, and technical documentation
Manage and maintain excellent quality of customer data, price lists
Collaborate proactively and co-ordinate with internal stakeholders like Sales, Operations, Finance and Logistics teams aiming for customer satisfaction and on-time delivery
Communicate with customers through various channels, including phone, online video calls and email through the Salesforce Case Management system
Provide reports, certificates and statements based on customer requests, using available data sources
Onboard, guide and support customers with our MyRaflatac online platform
Analyse customer data and customer service processes, contributing to the continuous development of our processes and tools
Take part in additional trainings extending knowledge about products, systems, processes
Who you are
You have a bachelor’s or master’s degree
You are an open-minded person, focused on customer needs and satisfaction who would like to become a part of a cross-functional and international organization
You are fluent (minimum at C1 level), both verbal and written in Polish and English
You are eager to learn new things and explore the secrets of the labelling industry
You are a great team person with proactive attitude and excellent interpersonal communication skills
You have a continuous improvement mindset
You have good organization skills,high attention to details and an ability to identify priorities and solve problems
You know how to handle multiple tasks at the same time
This is what we offer for you
A meaningful job – We have an inspiring purpose ‘We create a future beyond fossils. Our work is impactful and transformative.
A caring community – Our community is built on great team spirit and shared commitment. We care about each other and the well-being of our colleagues. We support the work-life balance of all our employees.
Development opportunities – We offer you great opportunities to learn and grow throughout your career. We are an international, multi-business organization offering plenty of avenues for personal growth.
Responsible employer - Sustainability is at the core of everything we do. We are committed to ambitious, science-based sustainability targets in all areas from climate change to biodiversity. We foster diversity and inclusivity, offering a work environment in which everyone can be themselves.
Learn about our and our
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