Customer Service Coordinator

1 miesiąc temu


Wrocław, Polska UPM Pełny etat

Would you like to join a global, growing company that innovates for a more sustainable tomorrow? UPM could be the team for you. We are frontrunners in developing renewable alternatives to fossil-based materials. Besides enabling both businesses and consumers make more sustainable choices, we strive to create a positive UPM experience for all our employees around the world. We live by our values – trust and be trusted, achieve together, renew with courage. Join us in creating a future beyond fossils

We are looking for a Customer Service Coordinator to join our team in UPM Business Hub Wrocław, Poland. We offer a one-year fixed-term contract.

Greetings from your future manager

Marta, Team Leader, Customer Service

What you will do

Provide Customer Service in commercial related tasks and perform daily operations, including order intake and management 

Handle customer requests in Salesforce related to samples, pricing, and technical documentation 

Manage and maintain excellent quality of customer data, price lists

Collaborate proactively and co-ordinate with internal stakeholders like Sales, Operations, Finance and Logistics teams aiming for customer satisfaction and on-time delivery 

Communicate with customers through various channels, including phone, online video calls and email through the Salesforce Case Management system

Provide reports, certificates and statements based on customer requests, using available data sources 

Onboard, guide and support customers with our MyRaflatac online platform 

Analyse customer data and customer service processes, contributing to the continuous development of our processes and tools 

Take part in additional trainings extending knowledge about products, systems, processes

Who you are

You have a bachelor’s or master’s degree

You are an open-minded person, focused on customer needs and satisfaction who would like to become a part of a cross-functional and international organization

You are fluent (minimum at C1 level), both verbal and written in Polish and English

You are eager to learn new things and explore the secrets of the labelling industry

You are a great team person with proactive attitude and excellent interpersonal communication skills

You have a continuous improvement mindset

You have good organization skills,high attention to details and an ability to identify priorities and solve problems

You know how to handle multiple tasks at the same time

This is what we offer for you

A meaningful job – We have an inspiring purpose ‘We create a future beyond fossils. Our work is impactful and transformative. 

A caring community – Our community is built on great team spirit and shared commitment. We care about each other and the well-being of our colleagues. We support the work-life balance of all our employees. 

Development opportunities – We offer you great opportunities to learn and grow throughout your career. We are an international, multi-business organization offering plenty of avenues for personal growth. 

Responsible employer - Sustainability is at the core of everything we do. We are committed to ambitious, science-based sustainability targets in all areas from climate change to biodiversity. We foster diversity and inclusivity, offering a work environment in which everyone can be themselves. 

Learn about our and our



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