Junior Customer Care Knowledge Coordinator

4 tygodni temu

Warsaw, Polska Worldline Pełny etat

The Opportunity

Your main responsibility is to support the Worldline Client Operations department within Customer Care Benelux & Western-Europe Organisation together with your colleagues. In your role you will directly support the Customer Care Strategy and report to the Service Readiness & Communication Manager, in Brussels. Ideally you have a proven track record in Customer Care support and or Knowledge Management. Any prior background in the payments industry is a plus.

Day-to-Day Responsibilities ​

Reviewing & improving our Customer Care process knowledge base with the scope to have processes that are User- and Customer-friendly FAQ and briefing creation for new projects / products Translation of processes into decision trees or other formats in order to improve the on-call user experience Close collaboration with our external partner to make sure everyone uses the right processes (Awareness creation) Support Customer Care improvement initiatives (call deflection, support website improvement, IVR…) Active collaboration with Process Architects & Training Department to get our experts trained and ready Close interaction with other departments (Billing, Product, Development, Sales, Marketing)

Who Are We Looking For

We look for big thinkers. People who can drive positive change, step up and show what’s next – people with passion, can-do attitude and a hunger to learn and grow. In practice this means:

Great communicating skills: Excellent in English Not afraid to take the lead Embracing changes and challenges as Worldline is a fast-moving organisation Positive mindset is a mus You don’t take no for an answer Thinking out of the box (improvements, requirements, solutions) Eagle eyes when it comes to details and accuracy Logical acumen, good analytical and integrative thinking. Ability to quickly understand complex matters and to connect the dots Problem solving and solution oriented, you like to see things completed as expected

Perks & Benefits

At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

Be part of a company guided by a strong purpose to do good and recognized as top 1% of the most sustainable companies in all sectors worldwide. Work with inspiring colleagues and be empowered to learn, grow and accelerate your career. Private medical & life insurance MyBenefit Platform Holiday allowance Public transportation allowance Meal allowance Semi-annual bonus Glasses/lenses reimbursement

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