Customer Care Specialist with Czech

4 tygodni temu

Warsaw, Polska Boston Scientific Polska Sp. Z.o.o Pełny etat

Customer Care Specialist with Czech Miejsce pracy: Warszawa Your responsibilities Invoices and credit memos – create and send documents to customers manually and using special IT platform
Returns management and upgrades of devices
Handle service complaints from customers and/or sales representatives
Daily use of CRM tool (Salesforce) to register all incoming e-mails/requests from customers and sales
Perform different analysis and maintenance of databases for customers
Act effectively to resolve various issues in cooperation with supervisor/coordinator and other team members if required
Our requirements Language need: Fluent English, Czech and Polish
Flexible and open minded
Has higher education and analytical skills (excel)
Has standard computer skills (including MS Office)
IT literate and a fast learner
Experience in customer service in medical industry and SAP skill will be an asset
Has the ability to work under pressure
Likes to work both independently and in a team
What we offer Hybrid working mode
Working in the international, innovative environment and highly innovative products
Diverse culture with a focus on personal development and continuous improvement
Well-designed & effective trainings plans
Career opportunities like mentoring, coaching and stretch assignments, with strong international exposure
Private health care in Lux Med (VIP package)
Multisport card/Sport and Culture Card
Lunch card
Life insurance
Languages courses
Employee Assistance Program
Employee Stock Purchase Plan - ESPP
Internal events & charity actions
Benefits sharing the costs of sports activities
private medical care
sharing the costs of foreign language classes
life insurance
remote work opportunities
flexible working time
extra social benefits
christmas gifts
employee referral program
About the role Works in line with EMEA Customer Care teams to support achievement of sales growth to plan an increase Customer Satisfaction. Focus on customer support mainly order and returns management, problem solving, complaint handling
We, Boston Scientific, are an equal employment opportunity employer. We do not and will not make any personnel decisions (like recruiting, hiring, job assignments, and promotions) based on a person’s age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.
Boston Scientific Polska Sp. Z.o.o Boston Scientific transforms lives through innovative medical solutions that improve the health of more than 30 million patients around the world each year.

We’re at the forefront of the medical device industry – leading, evolving it to address unmet and emerging needs in healthcare.
Our culture powers our performance and we turn our shared vision into value with the contribution of our 36.000 colleagues around the world.
Klikając w przycisk „Aplikuj” lub w inny sposób wysyłając zgłoszenie rekrutacyjne, zgadzasz się na przetwarzanie Twoich danych osobowych przez Boston Scientific Polska Sp. Z.o.o z siedzibą w: Al. Jana Pawla II 22, 00-133 Warszawa (Pracodawca), jako administratora danych osobowych w celu przeprowadzenia rekrutacji na stanowisko wskazane w ogłoszeniu.
Twoje dane osobowe będą przetwarzane w oparciu o następujące podstawy prawne: (a) aby podjąć działania na Twoje żądanie przed zawarciem umowy (np. informacje o oczekiwanym wynagrodzeniu i dostępności do rozpoczęcia pracy); (b) w oparciu o nasz prawnie uzasadniony interes (np. imię, nazwisko, data urodzenia, dane kontaktowe, wykształcenie, kwalifikacje zawodowe, przebieg dotychczasowego zatrudnienia); c) w oparciu o Twoją zgodę, która wyrażona jest poprzez przeslanie dokumentów aplikacyjnych zawierających takie informacje jak np. wizerunek czy zainteresowania.
Podanie wszystkich danych osobowych, o których mowa powyżej jest dobrowolne, natomiast dane wymienione w lit. a) i b) są niezbędne do wzięcia udziału w rekrutacji. Niepodanie danych skutkuje brakiem możliwości rozpatrzenia kandydatury. Podanie pozostałych danych jest dobrowolne, ale może pomóc w sprawnym przeprowadzeniu procesu rekrutacji.
Masz prawo żądać dostępu do Twoich danych (w tym uzyskania ich kopii), sprostowania danych, ich usunięcia, ograniczenia przetwarzania, przeniesienia, jak również wniesienia sprzeciwu wobec ich przetwarzania. Masz także prawo wniesienia skargi do Prezesa Urzędu Ochrony Danych Osobowych.
Twoje dane osobowe mogą zostać przekazane dostawcom usługi publikacji ogłoszeń o pracę, dostawcom systemów do zarządzania rekrutacjami, dostawcom usług IT (hosting), dostawcom systemów informatycznych.
Podane przez Ciebie dane osobowe nie będą wykorzystywane w celu profilowania albo podejmowania decyzji w sposób zautomatyzowany.
Twoje dane osobowe będą przetwarzane przez okres maks. 1 roku od zakończenia publikacji ogłoszenia, chyba, że wyraziłeś odrębną zgodę na wykorzystanie Twoich danych osobowych w przyszłych rekrutacjach.
W celu realizacji praw lub w przypadku jakichkolwiek pytań związanych z przetwarzaniem Twoich danych osobowych skontaktuj się z nami pod adresem: katarzyna.soltysiak@bsci.com.

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