Junior Customer Care Specialist with Czech or Slovak
4 tygodni temu
JOIN OUR TEAM
Junior Customer Care Specialist is the person responsible for customer care via the various channels of (telephone, email, and messenger). This position requires communication skills, empathy, solution-finding skills, and good planning and task management. It is essential to have fluency in Czech/Slovak.
WHAT YOU'LL DO
• respond to customer inquiries via phone/email and assistance at the purchasing stage• resolve customer complaints and issues in a timely and effective manner• contact with courier companies to clarify shipments• cooperation with other departments in Westwing
YOU COME WITH
• fluent Czech or Slovak language• an empathetic attitude• feeling satisfaction when you manage to help someone• ability to listen• well-organized nature• communicative English on a min. B2• communicative Polish language• the flexibility to work remotely (hybrid work model) after trial period/probation period. During trial period willingness to work from the office in Warsaw.
WHY WESTWING
Aside from our awesome team and shared purpose we offer a variety of additional benefits. Come work with us and get:an inspiring, international, informal and nonpolitical environment for you to take ownership and grow your career a unique culture based on trust, support, and collaboration where we foster open communication with our Company All-Hands, regular Q&A sessions flexible working mode a competitive compensation package including benefits (private health care, sports card and life insurance) a beautiful, centrally located and dog-friendly office with free beverages, cafeteria with different lunch options, open spaces and sunny terrace 40% discount for Westwing Collection in our shop, 25% discount for all third-party brands, 10% family & friends voucher, Westwing Vouchers for special occasions regular company and team events
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