Customer Service Representative

2 dni temu

Warsaw, Polska Ashland Pełny etat
Ashland Ingredients Poland sp. z o.o.

Customer Service Representative

Are you the kind of person that is always thinking, sketching, seeking, and adjusting? Who needs to understand how things work and then figure out how they can work better? Are you a passionate, tenacious, solver who loves to work with others who share your drive? Are you positive, constructive, and ingenious?

Are you always solving?

Then we’d like to meet you and bet you’d like to meet us.

Ashland has an exciting opportunity for a Customer Service Representative to join our Ashland Ingredients Poland Sp. z o.o. business at our Warsaw, Poland site. This is a very visible, significant role within the Company and the Supply Chain function. This position will report to Customer Service Supervisor. This is a hybrid role.

The responsibilities of the position include, but are not limited to, the following:

  • Process incoming customer requests and orders and/or export shipments
  • Check the orders against the customer and purchase order agreements
  • Respond to customer product inquiries and satisfaction issues
  • Instruct and liaise with warehouses, plants and forwarders to prepare and arrange the execution of the shipment of goods
  • Create and monitor outbound activities to complete the order
  • Invoice timely and accurately
  • Handle complaints and return shipments
  • Interface with and support the external and internal customers
  • Maintain, update and file customer files, records and internal documents
  • Monitor credit situation of the customer and liaise with credit department and sales representatives

In order to be qualified for this role, you must possess the following:

  • Language skills: English written and spoken
  • Previous experience in Customer Service or related areas
  • Customer service-oriented attitude
  • Excellent communication skills
  • Experienced in using Microsoft Windows applications
  • Ability to work in a fast-paced environment with complex business scenarios
  • High level of attention detail and strong problem-solving skills
  • Solid compliance and process management skills
  • Demonstrated responsible and ethical behavior at all times
  • The ability to help the company drive greater value through understanding the business, making complex decisions and creating the new and different
     


The following skill sets are preferred by the business unit:

  • Experience with ERP Systems preferably SAP
  • Commercial insight
  • Affinity with administrative activities
  • Team player, multitasking ability
  • Export knowledge is a plus

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