Customer Service Representative with Spanish language.

3 tygodni temu

Warsaw, Polska Medtronic Pełny etat

Careers that Change Lives
Join Medtronic as a Customer Service Representative with Spanish Language and become an integral part of a company dedicated to enhancing people's lives.
Medtronic is committed to revolutionizing healthcare to meet the diverse needs of people worldwide. Together, we accelerate the advancement of meaningful innovations, but our success hinges on assembling the right individuals for our team. This is your perfect opportunity to join us and contribute to our mission of engineering the extraordinary.

A Day in the Life
As a Customer Service Representative, you will be responsible among others for:
• Monitoring of blocked orders and ensuring block lifting in a timely manner to enable prompt product shipment and invoicing.
• Handling queries and maintaining smooth ongoing communication with internal stakeholders via Outlook or SAP CIC.
• Handling reports & performing follow-up actions for open orders at agreed frequency and accuracy.
• Tracing shipments, interacting with the shipping department to ensure timely deliveries take place.
• Sending documentation (delivery notes, proof of deliveries, invoices) to the customers.
• Performing order entry activities in diabetes area.

Must Haves
• Spoken and written proficiency in English and in Spanish (minimum B2 level)
• Ability to work under time constraints
• Minimum of 1 year of relevant experience in Customer Care Operations Departments
• Proficiency in using M.S. Office – Outlook, Excel and willingness to use new applications/tools
• Proactive and investigative mindset as well as a high level of attention to detail and strong analytical skills
• Team-player who at the same time work independently on moderately complex projects with general supervision
• Being willing to recommend enhancements in processes to solve problems or improve effectiveness

Nice to Haves
• Experience in using SAP (ECC, CIC)
• Advanced Excel knowledge (VBA)

We Offer
We offer a competitive salary and benefits package to all our employees:
• Flexible working environment
• Annual Incentive Plan % depending on company results
• Pension scheme and group discount on healthcare insurance 
• Training possibilities via Cornerstone/Skills Lab
• Employee Assistance Program and Recognize (our global recognition program)

Our Commitment
Our unwavering commitment to inclusion, diversity, and equity (ID&E) means zero barriers to opportunity within Medtronic and a culture where all employees belong, are respected, and feel valued for who they are and the life experiences they contribute. We know equity starts beyond our workplace, and we must play a role in addressing systemic inequities in our communities if we hope to have long-term sustainable impact. Anchored in our Mission, we continue to drive ID&E forward both to enhance the well-being of Medtronic employees and to accelerate innovation that brings our lifesaving technologies to more people in more places around the world. 

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