Senior Team Manager with English

4 tygodni temu


Warsaw, Polska Foundever Pełny etat

Senior Team Manager with English

Req ID#: 383698

Warsaw, PL, 02-675

Job Description:

About Us

Join our team at Foundever  

Senior Team Manager  

Location: Warsaw

Specific Job Responsibilities

✅Proactively manages and is responsible for all Health and Safety issues for the team, ensuring a safe working environment for everyone.

✅Takes personal responsibility to understand and comply with all company and client security requirements and policies.

✅Ensures that all team members comply fully with the security policies and requirements of Foundever and its Clients, ensuring staff is given an appropriate level of knowledge/awareness to be able to comply with the policies within the context of their role and taking appropriate action when non-compliance is identified.

Qualifications

Language: Proficiency in English (C1);

 College degree or directly related work experience would be an asset; Minimum of 12 months working experience in customer service with prior leadership experience

 Excellent knowledge of all MS office tools (Word, Excel, PowerPoint, Access, Outlook); Experience with Google applications practical usage (ability to work in multiple application environment).

Personal skills

Strong interpersonal, coaching and leadership skills.

Strong verbal and written communication skills.

A pro-active attitude towards developing trust and professional rapport with employees and team members.

A can-do attitude with analytical and problem solving skills.

Availability to work a flexible schedule, including weekends and holidays

Working Conditions

Employment type of contract;

Basic salary + bonuses;

Work in our new office in Warsaw

What else should you know

Co-financing for glasses and holidays, employee referral program, vouchers for various occasions (Christmas, Children's Day, etc.);

We offer private Medicover insurance;

Multisport card available, as well as an internal Everbetter program to promote a healthy lifestyle; 

Professional development through training and cross-location cooperation at the international level. 

Company Overview

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. 


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