Junior Inbox Customer Service Specialist with German( fully remote possible)

2 tygodni temu

Wrocław, Polska Limango Pełny etat

Junior Inbox Customer Service Specialist with German( fully remote possible)

As limango we create a company which has been specializing in e-commerce for 10 years. Together with platforms in the Netherlands and Germany, we are part of the OTTO Group, one of Europe's leading e-commerce companies. We are the shopping platform with the largest selection of products for the whole family
We work and play together. We value work-life balance and create a culture of respect, trust and equality. If these values are also key for you, there is a good chance that you will find your place with us.

Your role and main tasks

You are responsible for the professional acceptance and processing of inquiries from our German and Polish customers via email and telephone. You also work together with colleagues from other teams in the areas of payment, complaints, logistics and accounting in order to find the best possible solution for our customers. You are the contact person for our customers for queries pre-sales and post-sales (including payment processing, order processing and cancellations/returns).

You will need

Excellent knowledge of German, both spoken and written - grammatically correct (min. C1 level).  Minimum one-year experience in e-mail customer service in German-speaking countries (preferably in e-commerce sector).  Willingness and passion for working with customers.  Goal-oriented and customer-oriented, high commitment and often a creative approach Customer inquiries are always dealt with extremely carefully and on an individual basis  Positive attitude towards the world and people.  Independence in solving queries from start to finish. Team oriented approach.  Openness to work fixed hours within the time window of 6:00am - 10:00pm and also to work on weekends. 

Benefits

Private health care
We provide access to the best specialists for you and your loved ones. Language classes
English and German lessons in small groups, tailored to your skills. Remote work and flexible working hours 
Possibility of partial remote work, as well as adjusting working hours to your daily schedule. Office in the center of Wrocław
Nearby cinema, fitness club and large selection of lunch places. Fruit Mondays
There is no shortage of coffee, fruit, pizza, sweets and healthy snacks in our office. Company events in the best company
After hours we often organize interesting outings or meetings in our office. What you can count for: Interesting and challenging work in a dynamic environment of the Internet industry - you will not get bored with us The possibility of real shaping of the business - we value independence and delegate responsibility, Gaining experience in an international team, operating in different European markets.

Sounds good?

We can''t wait to get to know you.

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