Junior Customer Service Specialist with German

2 tygodni temu


Wrocław, Województwo dolnośląskie, Polska Limango GmbH Pełny etat
As limango we create a company which has been specializing in e-commerce for 10 years. Together with platforms in the Netherlands and Germany, we are part of the OTTO Group, one of Europe's leading e-commerce companies. We are the shopping platform with the largest selection of products for the whole family

We work and play together. We value work-life balance and create a culture of respect, trust and equality. If these values are also key for you, there is a good chance that you will find your place with us.Your role and main tasksThe goal of the Position:Professional handling and processing of inquiries from our German and Polish customers via email and telephone, ensuring adherence to quality standards.

Daily tasks of the position:
  • answering mainly telephone inquiries from our German customers, occasionally also from Polish customers,
  • direct cooperation with our payment and claims team to find the best solutions for customers, support for back-office tasks (return settlement), ensuring that both qualitative and quantitative standards of tasks performed are maintained.
You will needProfessional requirements for the candidate:
  • Very good German skills, both spoken and written - grammatically correct (min. B2 level)are a must
  • Experience in customer service is an asset (preferably in the e-commerce sector)
Personal requirements for the candidate:
  • Willingness and passion for working with customers
  • Customer inquiries are always dealt with extremely carefully and on an individual basis
  • Positive attitude towards the world and people
  • Independence in solving queries
  • Team-oriented approach
  • Openness to work fixed hours within the time window of 8:00 am - 8:00 pm and also to work on weekends
Benefits
  • Private health care

    We provide access to the best specialists for you and your loved ones.
  • Language classes

    English and German lessons in small groups, tailored to your skills.
  • Remote work and flexible working hours

    Possibility of partial remote work, as well as adjusting working hours to your daily schedule.
  • Office in the center of Wrocław

    Nearby cinema, fitness club and a large selection of lunch places.
  • Fruit Mondays

    There is no shortage of coffee, fruit, pizza, sweets and healthy snacks in our office.
  • Company events in the best company

    After hours we often organize interesting outings or meetings in our office.
What you can count for:
  • Interesting and challenging work in the dynamic environment of the Internet industry - you will not get bored with us
  • The possibility of real shaping of the business - we value independence and delegate responsibility,
  • Gaining experience in an international team, operating in different European markets.
Sounds good?We can''t wait to get to know you. Apply now
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