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Junior Customer Service Specialist with German
2 tygodni temu
We work and play together. We value work-life balance and create a culture of respect, trust and equality. If these values are also key for you, there is a good chance that you will find your place with us.Your role and main tasksThe goal of the Position:Professional handling and processing of inquiries from our German and Polish customers via email and telephone, ensuring adherence to quality standards.
Daily tasks of the position:
- answering mainly telephone inquiries from our German customers, occasionally also from Polish customers,
- direct cooperation with our payment and claims team to find the best solutions for customers, support for back-office tasks (return settlement), ensuring that both qualitative and quantitative standards of tasks performed are maintained.
- Very good German skills, both spoken and written - grammatically correct (min. B2 level)are a must
- Experience in customer service is an asset (preferably in the e-commerce sector)
- Willingness and passion for working with customers
- Customer inquiries are always dealt with extremely carefully and on an individual basis
- Positive attitude towards the world and people
- Independence in solving queries
- Team-oriented approach
- Openness to work fixed hours within the time window of 8:00 am - 8:00 pm and also to work on weekends
- Private health care
We provide access to the best specialists for you and your loved ones. - Language classes
English and German lessons in small groups, tailored to your skills. - Remote work and flexible working hours
Possibility of partial remote work, as well as adjusting working hours to your daily schedule. - Office in the center of Wrocław
Nearby cinema, fitness club and a large selection of lunch places. - Fruit Mondays
There is no shortage of coffee, fruit, pizza, sweets and healthy snacks in our office. - Company events in the best company
After hours we often organize interesting outings or meetings in our office.
- Interesting and challenging work in the dynamic environment of the Internet industry - you will not get bored with us
- The possibility of real shaping of the business - we value independence and delegate responsibility,
- Gaining experience in an international team, operating in different European markets.
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