Service Coordinator PV

2 tygodni temu

Warsaw, Polska Sungrow - EMEA Pełny etat
Your mission

The Service Coordinator PV & BESS will play a pivotal role in managing and coordinating service operations for PV and BESS systems across the CEE region. This role involves meticulous planning and execution of service assignments, supporting service technicians with technical, logistical, and legal guidance, and handling service assignments involving challenging customer relationships or complex technical issues. The ideal candidate will possess strong organizational skills, technical acumen, and the ability to foster effective communication between teams and customers.

Key Responsibilities:

  • Develop and implement detailed service plans for PV and BESS installations across the CEE region. 
  • Schedule and assign service technicians to customer sites, ensuring efficient use of resources and timely resolution of service requests. 
  • Monitor service progress and adjust plans as needed to accommodate changing priorities or unexpected challenges.
  • Provide technical support to service technicians during assignments, ensuring they have the necessary information and tools to address customer issues effectively.
  • Coordinate logistical arrangements, including the shipment of parts and equipment, to support field operations.
  • Ensure compliance with legal and regulatory requirements related to service activities in the CEE region.
  • Maintain strong relationships with key customers, understanding their needs and ensuring service excellence.
  • Communicate effectively with customers to keep them informed about service schedules, progress, and outcomes.
  • Collaborate closely with engineering, logistics, and legal teams to ensure seamless service delivery.
  • Act as a liaison between field service technicians and other departments to resolve issues and improve service processes.
  • Provide regular updates to the Service Manager on service operations, challenges, and successes.

Your profile

All right, all right, so I hope you are now aware of what is up for you, what background should you have in order to feel comfortable with this role? Keep in mind it`s all about electrical equipment, that`s why it is essential for you to have:

Qualifications:

  • Bachelor’s degree in Engineering, Renewable Energy, or a related field preferred
  • Minimum of 2-5 years in a service coordination or similar role within the PV and BESS industry
  • Proven experience in planning and managing service assignments in a technical field.
  • Strong organizational and project management skills.
  • Excellent communication and interpersonal abilities.
  • Technical understanding of PV and BESS systems.
  • Ability to work under pressure and manage multiple priorities.
  • Proficiency in using service management software and tools
  • Fluent knowledge of both: Polish and English languages (at least C1 level)

Why us?

The discourse of this decade might be overshadowed by Covid19, but sooner or later we will beat and overcome thatson of a germ, am I right? But the true discourse for this decade lies in energy！
We are more than happy to state that not only We are leading this discourse, we also offer the fitting solutions for it. We have the strongest PV-Inverter R&D there is and became the world`s biggest Inverter Manufacturer, which we are extremely proud of 
And now, for this decade, we are increasing our game, and You, You might become part of it
Besides that, many things await You:

  • Opportunities for Career advancement
  • Attractive Compensation & Benefits
  • Bonus payment based on pre-agreed and signed KPI agreements
  • Possibility for technical and commercial knowledge increasement in regard to string inverters, central inverters, inverter stations including transformer and switch gear and storage solutions
  • Technical and commercial training in our headquarter in Germany and even visits to the big R&D facility in China
About us

We are a green tech company with young creative minds.
We are fighting every day to make our mission happen – Clean Power for All

With 500+GW of clean power presently installed worldwide, we are on the road to success

Welcome at Sungrow

Founded in 1997 by University Professor Cao Renxian, Sungrow is a leader in the research and development of solar inverters with the largest dedicated R&D team in the industry and a broad product portfolio offering PV inverter solutions and energy storage systems for utility-scale, commercial & industrial, and residential applications, as well as internationally recognized floating PV plant solutions, NEV driving solutions, EV charging solutions and renewable hydrogen production systems.

Want to know more? Check out what working with us is like

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