IT Operation Specialist

2 tygodni temu


Warsaw, Polska Nordea Bank Pełny etat

Job ID: 23610 
 

We are looking for an IT Operation Specialist to monitor and handle incidents related to IT services. You will perform initial troubleshooting and handle incident tickets as effectively as possible. We operate in highly sensitive banking environment, where we focus on how all services are monitored to react proactively and effectively on all events addressed to Control Center.

In Nordea, we’re harnessing the power of technology to reinvent the future of banking. A tech revolution is underway – and you can make an impact. Though we’re a Nordic bank, we’re also one of the largest IT employers in Tricity and Warsaw. Working with international teams in an inspiring working environment, you’ll have lots of opportunities to expand your skills and advance your career. 

About this opportunity

You’ll join Control Center, the new unit which monitors Nordea IT Services and ensures that all systems are running smoothly. As a part of Control Center, you will also perform troubleshooting on various systems and platforms. You will be part of mission critical team, in the middle of Nordea IT ecosystem, operating 24/7/365 in dedicated working environment. 

What you’ll be doing: 

Monitoring IT infrastructure, systems and business applications using various monitoring tools Performing initial troubleshooting and administration on different platforms (Windows Server, Unix, VMware, Mainframe)  Supporting Change Requests and Major IT infrastructure Incidents as well as all ITIL processes, e.g. Incident and Problem processes  Cooperating with Incident Managers and L2 infrastructure support on more complex issues Be a point of contact for colleagues and other teams working in Nordea Global IT Reacting upon issue discovery in accordance to existing standards and procedures Evaluating and reviewing technical documentation and procedures Assisting in the process of development and integration of IT monitoring solutions Assisting in various infrastructural projects as Control Center representative

The role is based in Warsaw. The team is working 24/7/365.

Who you are

Collaboration. Ownership. Passion. Courage. These are the values that guide us in being at our best- and that we imagine you share with us.

To succeed in this role, we believe that you:

Have attention to details, working independence and understanding of importance and impact of performed tasks  Are dedicated, creative and persistent approach to support and improve our IT environment Present excellent teamwork skills and communication/information sharing Proactive and ‘can do’ attitude is absolute must  Present excellent verbal and written communication skills  Are passionate about IT and willing to learn new thing

If this sounds like you, get in touch



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