Order Management Specialist

4 tygodni temu

Warsaw, Polska NCR Corporation Pełny etat

About NCR VOYIX

NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.

Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape.

Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.

TITLE: Order Management Specialist

LOCATION: Warsaw, Poland

GRADE: 9

KEY RESPONSIBILITIES:

Responsible for activities that follow the solution sales process, starting from order acceptance till invoicing / revenue recognition. Ensure that the necessary NCR Voyix guidelines are complied with necessary documents that are maintained as applicable for all day-to-day processes. Key interface points will include sales, account support, customer operations. OMS will be responsible for order booking and billing process.

Solution Order Management that covers order acceptance, order processing, setting up order criteria, processing order changes and cancellations Invoicing that covers invoice preferences, validation of revenue recognition criteria, triggering invoices in the system Adhering to the procedures in compliance with NCR policies Reconciliation and Reporting that covers monthly verification of order and revenue data, providing corrections and clarifications to reported results Archiving and record retention in accordance with NCR Voyix policies and NCR Voyix practices Providing internal and external audit support as requested

Basic Qualifications:

Spoken and written English and Spanish Ability to work collaboratively with other team members (business teams, outsourced OM operations plus customer) Ability to handle ambiguous data Strong problem solving and customer service skills Ability to communicate well with all involved parties on different level of the process Dedication Strong sense of accountability High sense of urgency Must possess a passion for delivering excellent service and problem solving

Preferred Qualifications

Excellent excel skills Outsourced exposure or experience preferred Global/Multi-Country experience strongly preferred Analytical skills

Offers of employment are conditional upon passage of screening criteria applicable to the job

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