Support Shift Lead
2 miesięcy temu
Are you an experienced support professional? Do you desire to grow your leadership skills? Does leading and monitoring a group of colleagues on a busy shift and inspiring highest-quality service spark your inner fire? If this sounds like you, then we’d love to chat
Role Background
Our Support Team has been growing rapidly to a team of more than 70 Support Associates and continues growing. As such, we need Shift Leads to lead our support team, take responsibility for customer, restaurant and courier partner support and monitor our operation as a whole during our support shifts between 7 AM and 2 AM. You will be working together with our Leadership team to develop strategies to improve our customer service experience and satisfaction, while ensuring engagement of our customers and employees. In addition, you will work to resolve escalations and situations the team needs help with on a daily basis. Furthermore, you’ll need to be comfortable with leading by example, helping others when they’re in doubt and raising the bar of the service we provide, day in and day out.
What you’ll be doing
- Ensuring an efficient operation and good customer experience
- Overseeing break schedules
- Monitoring and managing the workload, efficiency, duties and the well-being of the team
- Keeping the team informed on latest updates and news
- Collecting and forwarding feedback
- Solving issues the team needs help with
- Escalating cases that need the attention of other departments or the Team Leads
- Acting always in Wolt’s best interest
- Most importantly being a part of the team As a team, we do common things uncommonly well
Qualifications
- You are proactive, service-minded and enjoy working with people
- You’re able to give constructive feedback in an empathetic way
- You’re a proficient multitasker with an analytical mind
- You have a proven track record in previous/other support roles in terms of KPIs and/or feedback from colleagues
- An ability to understand our Support operations on a broad level and how all of the aspects of the operation are connected to each other
- You’re fluent in Polish and English
- Ability to work full time and in flexible schedules between 7 AM and 2 AM
Additional Information
If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going
We will be reviewing applications on an on-going basis, so if this sounds like an opportunity you want to pursue, apply today
If you have any further questions about the position before submitting an application, you can turn to:
Joanna Bober, Talent Acquisition Partner, joanna.bober@external.wolt.com
Please note that we do not accept applications coming through email due to GDPR. Make sure to apply through our careers page
-
Support Shift Lead
4 miesięcy temu
Warsaw, Polska Wolt Pełny etatJob Description Are you an experienced support professional? Do you desire to grow your leadership skills? Does leading and monitoring a group of colleagues on a busy shift and inspiring highest-quality service spark your inner fire? If this sounds like you, then wed love to chat! Role Background Our Support Team has been growing rapidly to a team of...
-
Support Team Lead
4 miesięcy temu
Warsaw, Polska Wolt Pełny etatWith our excellent customer service, the support teams are the glue that holds together the marketplace. We ensure that the operations between customers, restaurant partners and courier partners all run smoothly. As our Support team Lead, you will manage our local support team and inspire a high-quality standard of service that we provide to our customers...
-
Lead Support Engineer
6 dni temu
Warsaw, Polska Stryker Poland Services sp. z o.o. Pełny etatWork Flexibility: Hybrid or Onsite Position summary: As a Lead support engineer you will join the process excellence department to grow Stryker’s capabilities in Automation and Analytics. This position will contribute to the Process Excellence goals by ensuring a robust infrastructure for finance services. We are looking for an individual...
-
Technical Support Lead
4 tygodni temu
Warsaw, Polska Kinguin Pełny etatKinguin, founded in 2013, has quickly grown to become a major player in the digital entertainment marketplace with over 17 million customers worldwide. We offer a wide range of digital products, including video games and computer software, and have been a pioneer in supporting the esports industry through sponsorships of tournaments, events, and...
-
Customer Support Team Lead
2 tygodni temu
Warsaw, Polska Mira Pełny etatAbout MiraMira is a San Francisco-based hormonal health company providing integrative care and hormonal testing for over 92,000 customers. In 2023, they were recognized by Inc. 5000 as America's fastest-growing femtech company. We started our company to help women and individuals reach their parenthood dreams and make their fertility journey...
-
L3 Support Team Lead with German
2 tygodni temu
Warsaw, Polska WINGED IT SP Z O O Pełny etattechnologies-expected : HTML CSS technologies-optional : AWS responsibilities : Lead and motivate our employees to achieve peak performance Keep an overview of the team and all processes Coordinate the team, lead the daily meetings, and assign tasks Monitor workflows, ensure everything runs according to plan, and are always there to help Be the first point...
-
Area Lead
4 miesięcy temu
Warsaw, Polska Amentum Pełny etat**This position is contingent upon contract award** Amentum has an upcoming opportunity for an Area Lead to join the team in support of the European Command (EUCOM). This program will provide linguist support services to EUCOM including the logistics management and linguist support necessary to interpret, translate, and transcribe information in support of...
-
Group HSE Support Team Lead
2 miesięcy temu
Warsaw, Polska ISS Pełny etatISS connects people and places to make the world work better. Are you ready to connect to a place where you belong? At our corporate facilities or at client sites – together, we make places while transforming businesses into having even more positive impact on societies, the environment, and our people. Location : London / Warsaw Language : English ...
-
PCI Support Team Lead
1 miesiąc temu
Warsaw, Polska VikingCloud Pełny etatDescription PCI Support Team Lead Location | Warsaw, Prosta 51 About VikingCloud Our VikingCloud team provides end-to-end security and compliance solutions to businesses all around the globe, delivering cutting-edge solutions to secure networks, maintain compliance, and complete assurance testing and assessments. Over 4 million businesses rely on...
-
Email customer support specialist with German language
2 miesięcy temu
Warsaw, Polska LeasingTeam Group Pełny etatLeasingTeam Professional supports Polish and global enterprises in sourcing key talent and in human resources management. The Agency specializes in permanent recruitment for mid- and senior level positions and in white-collar outsourcing. It successfully completes recruitment projects by applying a trademark ASSET® methodology that structures recruiter...
-
Email customer support specialist with German language
3 tygodni temu
Warsaw, Polska LeasingTeam Group Pełny etatLeasingTeam Professional supports Polish and global enterprises in sourcing key talent and in human resources management. The Agency specializes in permanent recruitment for mid- and senior level positions and in white-collar outsourcing. It successfully completes recruitment projects by applying a trademark ASSET® methodology that structures recruiter...
-
Sr. IT Support Engineer II
4 miesięcy temu
Warsaw, Polska Box Pełny etatWHAT IS BOX?Box is the world’s leading Content Cloud. We are trusted by more than 115K organizations around the world today, including nearly 70% of the Fortune 500 and leaders across deeply regulated industries (such as AstraZeneca, JLL, and Nationwide), to protect their data, fuel collaboration, and power critical workflows with secure, enterprise AI.By...
-
Senior Customer Support Associate
3 miesięcy temu
Warsaw, Polska Uncapped Pełny etatWhat you will do ️ Provide versatile support and accurate, comprehensive information about products and services via various communication channels, with a focus on the constantly developing telephony channel. Engage with inbound leads and guide them through the application process to ensure a seamless customer experience. Maintain a high level of customer...
-
Russian Player Support Advocate
4 miesięcy temu
Warsaw, Polska PTW Pełny etatTitle: Player Support AdvocateLocation: Remote | Working From Home in the UK, Poland or Romania Shift: Thursday, Friday: OFF; Monday, Tuesday, Wednesday, Saturday, Sunday 12:30-21:00 (UK)OR Thursday, Friday OFF; Monday, Tuesday, Wednesday, Saturday, Sunday: 07:00-15:30 (UK) Training: Fully PaidCandidates with a strong passion for games, customer service,...
-
Customer Support with Czech
2 miesięcy temu
Warsaw, Polska LeasingTeam Group Pełny etatLeasingTeam Professional supports Polish and global enterprises in sourcing key talent and in human resources management. The Agency specializes in permanent recruitment for mid- and senior level positions and in white-collar outsourcing. It successfully completes recruitment projects by applying a trademark ASSET® methodology that structures recruiter...
-
Change Management Lead
3 miesięcy temu
Warsaw, Polska Publicis Le Pont Pełny etatJob Description We’re looking for a savvy change management and communications expert to join our Global Technology and Operations team of Publicis Production to play a critical role in roll-out, onboarding and related change of our PX platform – an internal content production workflow and content automation platform. The Lead will play a pivotal...
-
German Customer Support
4 miesięcy temu
Warsaw, Polska PTW Pełny etatTitle: Customer Support Location: Remote Hours: Sunday - Thursday between 13:30 - 22:00 UK Hours, Friday and Saturday OFF.Familiarisation/Training: Fully PaidSalary: 7,401 PLN Gross Per MonthCandidates with a strong passion for games, customer service, technical support, languages, linguistics, translation, localization, Player Support, QA, LQA, or those...
-
Senior Customer Support Associate
3 miesięcy temu
Warsaw, Polska Uncapped Pełny etatHybrid role based in Warsaw, PolandRole Overview Are you seeking a dynamic role in a rapidly evolving environment within a thriving start-up? The Customer Support Associate position is a multifaceted opportunity perfectly suited for individuals passionate about driving operational excellence across diverse functions.At Uncapped, our mission is to empower...
-
Accounting Lead Poland
1 miesiąc temu
Warsaw, Polska Organon Pełny etatJob DescriptionOrganon is looking for an Accounting Lead that is responsible for the activities for Poland as core market. A smaller market could be also part of the scope of the role. In this role, you have responsibility for the US GAAP and local GAAP results with key focus on the local entities. This includes all accounting, tax, treasury and internal...
-
Senior Technical Support Engineer, Platinum
3 miesięcy temu
Warsaw, Polska Palo Alto Networks Pełny etatCompany Description Our Mission At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things...