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Customer Service Specialist – Process Associate – Polish
3 miesięcy temu
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Customer Service Specialist – Process Associate – Polish - Hybrid Warsaw
We are looking for someone with a good level of English and a passion for finding a solution for customers’ tech problems.
Responsibilities:
• Prepare payments on daily basis according to procedure
• Review invoices according to agreed rules
• Manage mailbox
• Answering phone calls in the mentioned languages, with a nice, controlled voice, on a priority established by the team leader;
• Processing costs assessments tickets raised by car services;
• Customer service through electronic channels;
• Projecting a positive image of the company and brand;
• Implementing changes using your creativity and focus on process improvement;
• Correct and complete documentation of all customer interactions.
• Sharing with all team members any relevant knowledge obtained through customer interactions.
• Attending training sessions.
• Arranging working schedules with colleagues flexibly, according to business needs.
• Successfully completing the training plan and passing the process knowledge test (PKT) on a regular basis.
• Providing assistance to new colleagues whenever possible.
• Inform the process trainers and the management team whenever the information in an SOP is identified as out-of-date.
Qualifications we seek in you
Minimum Qualifications / Skills
• Very good knowledge of Polish.
• Secondary school education.
• Good MS Office knowledge.
• Analytical thinking and self-starter.
• Willingness to work in shifts.
Preferred Qualifications/ Skills
• Relevant experience in phone customer service
• High motivation and ability to learn.
• Ability to work under time pressure.
What can we offer?
• Attractive salary;
• Stable job offers - employment contract
• Work in a multicultural and diverse environment with employees from over 30 countries
• Genpact supports professional tranings and great career development opportunities
• Free access to our award-winning learning platform
• Benefits such as Insurance, Luxmed, Multisport Lunchpass Card, additional vacation days, biking policy
