Customer Service Senior Process Associate
11 godzin temu
Genpact is a global professional services and solutions firm delivering outcomes that shape the future. Our team is driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. We serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Job Summary:We are seeking a Customer Service Senior Process Associate to join our team. The successful candidate will be responsible for resolving tasks accurately and efficiently to achieve the fixed service level target. They will also coordinate all required continuous improvement actions and deliver different Customer Service processes KPIs.
Key Responsibilities:- Responsible for the operational tasks of Customer Service Backoffice
- Solving claims tickets accurately and efficiently to achieve the fixed service level target
- Deliver different Customer Service processes KPIs
- Cooperate with local Customer Service organizations
- Implement improvements to current processes
- Involvement in projects related to Customer Service area
- Ensure efficient customer service processes
- High School Degree / logistics can be an advantage
- Customer Focus (focus on internal customers and impact on our external customers) and Experience in Claims Management will be an asset
- Bias for action (focus on results and use of intelligent risk taking)
- Team Alignment (team player; supports and respects others)
- Accountability and responsibility (personally driving change and using operational discipline to deliver on the promise)
- Growth Mindset (placing a fresh emphasis on innovation and having the ambition to grow)
- Good communication skills, ability to cooperate with external and internal customers
- Problem solving and decision-making ability
- Ability to work with various IT applications (LEO, SAP BI reporting tools, etc.)
- Analytical skills
- Attractive salary
- Stable job offers - employment contract
- Work in a multicultural and diverse environment with employees from over 30 countries
- Genpact supports professional training and great career development opportunities
- Free access to our award-winning learning platform
- Benefits such as Insurance, Luxmed, additional vacation days, biking policy
Genpact is an Equal Opportunity Employer and encourages you to apply to this opening position with your preferred CV format. Please note that Genpact does not impose any CV format, nor do we require you to enclose a photograph with your CV as part of the application process.
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