Helpdesk Senior Associate

1 dzień temu


Warszawa, Mazovia, Polska NTT DATA Pełny etat

Job Title: Helpdesk Senior Associate

Job Summary:

We are seeking a skilled Helpdesk Senior Associate to join our team in Warsaw, Poland. As a key member of our IT support team, you will provide technical assistance and support to our customers, ensuring their issues are resolved efficiently and effectively.

Key Responsibilities:

  • Provide technical support and assistance to customers via phone, email, and chat
  • Identify and resolve technical issues related to hardware, software, and networks
  • Document and track customer issues and resolutions
  • Collaborate with internal teams to resolve complex technical issues
  • Develop and maintain knowledge of IT systems and technologies

Requirements:

  • University education in a technical field or equivalent experience
  • Excellent communication and customer service skills
  • Fluency in Polish and English language
  • Ability to work in a fast-paced environment and prioritize tasks effectively

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance

About NTT DATA:

NTT DATA is a leading IT services company that provides innovative solutions to clients around the world. We are committed to delivering exceptional service and value to our customers, and we are seeking talented individuals to join our team.

Equal Opportunities Employer:

NTT DATA is an equal opportunities employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees.



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