Order Management and Customer Service Process Lead

1 dzień temu


Warszawa, Mazovia, Polska Imperial Brands PLC Pełny etat

About the Role

Imperial Brands PLC, a leading global FMCG business, is seeking a highly skilled Order Management and Customer Service Process Manager to join their GSC hub in Warsaw.

The successful candidate will have the opportunity to design, build, and continuously improve IMB's global E2E Supply Chain Processes, including the development and implementation of improvement solutions in the area of Order Management and Customer Service.

Key Responsibilities

  • Measure, assure, and continuously improve business processes across the supply chain organization, considering an end-to-end perspective and pursuing globally optimal solutions.
  • Drive supply chain innovation and best practices projects, and successfully implement those initiatives, defining recommendations to increase supply chain capabilities and design and roll out best practices.
  • Scale up supply chain capabilities (process, systems, and people/functional training) to drive higher performance top line and bottom line.
  • Evaluate proposals of improvements/new requirements coming from business users and drive the change onwards in cooperation with the business and related stakeholders.
  • Define improvement initiatives road map and provide regular project status updates, being the single accountable point for key stakeholders.
  • Drive change management process in close cooperation with Business Process Owners.

Requirements

The ideal candidate will have a very good level of proven experience in Supply Chain Planning, ideally in Order Management & Customer Service, or similar SC planning area (Planning, DRP, Logistics), preferably in the FMCG industry.

Business process re-engineering & modelling experience, systems savvy & logical thinking (SAP, ERP, TMS), strategic thinking with a proven track record of supply chain innovation experience, and fluent English (spoken and written) are also required.

About Us

We're a truly international company, operating across 120 markets, with a culture driven by a challenger mindset, constantly questioning the status quo. Our agility and collaboration are driving our ambitions, innovation, and success, supported by our award-winning development programmes that create exciting and rewarding career opportunities for all.



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