Order Management and Customer Service Process Lead
1 dzień temu
About the Role
Imperial Brands PLC, a leading global FMCG business, is seeking a highly skilled Order Management and Customer Service Process Manager to join their GSC hub in Warsaw.
The successful candidate will have the opportunity to design, build, and continuously improve IMB's global E2E Supply Chain Processes, including the development and implementation of improvement solutions in the area of Order Management and Customer Service.
Key Responsibilities
- Measure, assure, and continuously improve business processes across the supply chain organization, considering an end-to-end perspective and pursuing globally optimal solutions.
- Drive supply chain innovation and best practices projects, and successfully implement those initiatives, defining recommendations to increase supply chain capabilities and design and roll out best practices.
- Scale up supply chain capabilities (process, systems, and people/functional training) to drive higher performance top line and bottom line.
- Evaluate proposals of improvements/new requirements coming from business users and drive the change onwards in cooperation with the business and related stakeholders.
- Define improvement initiatives road map and provide regular project status updates, being the single accountable point for key stakeholders.
- Drive change management process in close cooperation with Business Process Owners.
Requirements
The ideal candidate will have a very good level of proven experience in Supply Chain Planning, ideally in Order Management & Customer Service, or similar SC planning area (Planning, DRP, Logistics), preferably in the FMCG industry.
Business process re-engineering & modelling experience, systems savvy & logical thinking (SAP, ERP, TMS), strategic thinking with a proven track record of supply chain innovation experience, and fluent English (spoken and written) are also required.
About Us
We're a truly international company, operating across 120 markets, with a culture driven by a challenger mindset, constantly questioning the status quo. Our agility and collaboration are driving our ambitions, innovation, and success, supported by our award-winning development programmes that create exciting and rewarding career opportunities for all.
-
Order Management Specialist
1 dzień temu
Warszawa, Mazovia, Polska Diebold Nixdorf Pełny etatOrder to Invoice Specialist RoleDiebold Nixdorf is expanding its Delivery Center in Warsaw, a captive shared service center within Global Business Services, Eurasia Delivery organization.We support Diebold Nixdorf units throughout Europe, Middle East and Africa with accounting and order management services.Key ResponsibilitiesCreating and administering sales...
-
Order Management Specialist
1 dzień temu
Warszawa, Mazovia, Polska Diebold Nixdorf Pełny etatOrder to Invoice Specialist RoleDiebold Nixdorf is expanding its Delivery Center in Warsaw, a captive shared service center within Global Business Services, Eurasia Delivery organization.We support Diebold Nixdorf units throughout Europe, Middle East and Africa with accounting and order management services.Key Responsibilities:Creating and administering...
-
Warszawa, Mazovia, Polska Johnson Controls Pełny etatJob Title: Billing & Order Entry Team Lead with GermanJohnson Controls is seeking a highly skilled and experienced Billing & Order Entry Team Lead with German language skills to join our dynamic team in Bratislava, Slovakia.Job Summary:We are looking for a talented individual to lead our Order Entry and Billing team, ensuring timely and accurate order...
-
Customer Service Coordinator
1 dzień temu
Warszawa, Mazovia, Polska Charger Logistics Pełny etatAt Charger Logistics, we're a world-class asset-based carrier with a strong presence across North America. With over two decades of experience in providing top-notch logistics solutions, we've evolved into a leading transport provider, committed to growth and excellence.We're a dynamic and entrepreneurial-minded organization that thrives on innovation and...
-
Order Management Specialist
1 dzień temu
Warszawa, Mazovia, Polska Diebold Nixdorf Pełny etatOrder to Invoice Specialist (OTI) with GermanAs a key member of our growing team, you will be responsible for creating and administering sales orders, contracts, and purchase orders, as well as issuing customer invoices and maintaining associated checks and controls.Key Responsibilities:Create and administer sales orders, contracts, and purchase ordersIssue...
-
Customer Service Senior Process Associate
13 godzin temu
Warszawa, Mazovia, Polska Genpact Pełny etatJob Title: Customer Service Senior Process AssociateGenpact is a global professional services and solutions firm delivering outcomes that shape the future. Our team is driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. We serve and transform leading enterprises, including the Fortune Global 500, with our...
-
Warszawa, Mazovia, Polska Siemens Healthcare Sp. z o.o. Pełny etatLogistics Specialist Order Fulfillment for Service Parts LogisticsAt Siemens Healthineers, we are seeking a highly skilled Logistics Specialist to join our team in Warsaw, Poland. As a key member of our operational order fulfillment team, you will be responsible for managing orders through the complete delivery cycle, ensuring timely and accurate delivery of...
-
Order Management Specialist
1 dzień temu
Warszawa, Mazovia, Polska Michael Page Pełny etatOrder Processing CoordinatorWe are seeking a highly organized and detail-focused Order Processing Coordinator to join our team. As a key member of our operations team, you will be responsible for overseeing the entire order lifecycle, ensuring each stage is handled promptly and accurately.Key Responsibilities:Order Review and Verification: Diligently assess...
-
Warszawa, Mazovia, Polska TopTalents Pełny etatJob Title: Customer Service Specialist with CzechWe are seeking a highly skilled Customer Service Specialist with Czech language proficiency to join our team at TopTalents. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients in the Czech Republic.Key Responsibilities:Manage customer...
-
IT Service Technical Lead
1 dzień temu
Warszawa, Mazovia, Polska Stryker Poland Services sp. z o.o. Pełny etatJob Title: IT Service Technical LeadJoin Stryker Poland Services sp. z o.o. as an IT Service Technical Lead and take on a challenging role that requires technical expertise, leadership skills, and a passion for delivering high-quality services.About the RoleWe are seeking an experienced IT Service Technical Lead to join our team and lead the design and...
-
Senior Order Entry and Billing Manager
13 godzin temu
Warszawa, Mazovia, Polska Johnson Controls Pełny etatJob Title: Billing & Order Entry Team Lead with GermanAre you a seasoned leader with a passion for driving results through effective order entry and billing management? Do you have a strong background in finance and operations, with a proven track record of leading high-performing teams? If so, we may have the perfect opportunity for you!Job Summary:We are...
-
Customer Service Team Lead
1 dzień temu
Warszawa, Mazovia, Polska Wolt Pełny etatAt Wolt, we're looking for a talented Customer Service Team Lead to join our award-winning Support Team. As a key member of our team, you'll play a crucial role in ensuring that our customers and partners receive exceptional support.About the RoleLead by example and set the standard for customer service excellence.Mentor and develop a high-performing Support...
-
Customer Service Team Lead
1 dzień temu
Warszawa, Mazovia, Polska VELUX Group Pełny etatIn the VELUX Group, we're committed to creating a brighter future for our customers and employees alike. As a leader in the sustainable indoor living industry, we empower individuals to transform their spaces and live healthier, more daylight-filled lives.Our company values courage and mutual respect, driving our actions every day. We're a family-owned...
-
Data Management Lead
1 dzień temu
Warszawa, Mazovia, Polska IQVIA Pełny etatJob OverviewAs a Data Team Lead at IQVIA, you will be responsible for overseeing the end-to-end delivery of data management services for single and multi-service projects. This involves ensuring that quality deliverables are met on time and within budget, while providing comprehensive data management expertise to the Data Management team. You will lead the...
-
Customer Service Representative
1 dzień temu
Warszawa, Mazovia, Polska Mettler Toledo Pełny etat{"title": "Customer Service Agent", "description": "Our Job OpportunityWe are seeking a highly skilled and motivated Customer Service Agent to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers in the Middle East and Africa (MEA) region.Your Key ResponsibilitiesProvide...
-
Customer Service Liaison
1 dzień temu
Warszawa, Mazovia, Polska RDM Group Pełny etatJob Opportunity:RDM Group, a leading producer in the recycled cartonboard business, is seeking a skilled Customer Service Specialist to join their team in Warsaw, Poland.This role will serve as a central point of contact between customers and internal services, ensuring seamless communication and efficient order management.Key Responsibilities:Establish and...
-
Customer Support Team Lead
1 dzień temu
Warszawa, Mazovia, Polska Equinix Poland Sp. z o.o. Pełny etatJob Title: Team Lead, Global Service DeskThe Customer Support Team Lead is responsible for overseeing a team of customer support agents providing support in multiple languages. The Team Lead ensures high-quality service is delivered to customers while maintaining the team's operational efficiency.Key Responsibilities:Team Leadership:Lead, mentor, and coach a...
-
Customer Service Team Lead
13 godzin temu
Warszawa, Mazovia, Polska VELUX Group Pełny etatIn the VELUX Group, we're committed to creating a bright future for our employees and the world. As a leader in the sustainable indoor living industry, we empower individuals to transform their spaces and live healthier lives with more daylight and fresh air.Our company values courage and mutual respect, guiding our actions every day. We're proud to...
-
Technical Customer Service Representative
13 godzin temu
Warszawa, Mazovia, Polska Viking EMEA Pełny etatJob OpportunityViking EMEA is seeking an experienced Technical Customer Service Representative to join our team in Warsaw. As a key member of our Local Customer Service Team, you will play a vital role in supporting our Hungarian and Eastern European customer area.Key ResponsibilitiesProvide exceptional customer service and support to clients, ensuring their...
-
O2C Export Customer Service Specialist
1 dzień temu
Warszawa, Mazovia, Polska Elanco Pełny etatAbout ElancoAt Elanco, we're driven by our vision of 'Food and Companionship Enriching Life' and our approach to sustainability – the Elanco Healthy Purpose – to advance the health of animals, people, the planet and our enterprise.Job SummaryWe're seeking a highly skilled and customer-focused O2C Export Customer Service Specialist to join our team in...