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Customer Service Team Lead

1 miesiąc temu

Warszawa, Mazovia, Polska VELUX Group Pełny etat

In the VELUX Group, we're committed to creating a bright future for our employees and the world. As a leader in the sustainable indoor living industry, we empower individuals to transform their spaces and live healthier lives with more daylight and fresh air.

Our company values courage and mutual respect, guiding our actions every day. We're proud to contribute to society, our employees, and the planet through our foundations.

Your Key Responsibilities

  • Lead and coordinate the day-to-day operations of our B2B Customer Service team.
  • Support team members in times of need or escalation.
  • Ensure internal communication within the team, keeping them informed of changes and gathering feedback.
  • Create and maintain optimal ways of working.
  • Identify opportunities for overall B2B service improvement.
  • Ensure procedures align with VELUX quality standards and work manuals.
  • Act as the first point of contact for sales managers.
  • Participate in local and regional projects as the Customer Service voice.
  • Represent the team at periodic local and regional meetings.

Our Requirements

  • Strong people management skills.
  • Minimum 2 years of experience in a similar position.
  • Outstanding communication skills, both verbal and written.
  • Pro-active attitude and initiative.
  • Excellent organization of your own and your team's work.
  • Ability to prioritize tasks.
  • Efficiency and business responsibility.
  • Experience with SAP.
  • Fluency in English (minimum B2 level).

What We Offer

  • Constructive cooperation based on trust and respect for the employee.
  • Bonus system.
  • Employee Pension Scheme financed entirely by the employer.
  • Attractive well-being package (platform MyBenefit, life insurance, lunch card, gift cards).
  • Private medical care with telemedicine and rehabilitation.
  • Employee Foundation support.
  • Internal development program for all employees (LEVEL Up).
  • Hybrid model of work.
  • Flexible working hours.
  • Additional 2 days of holiday for volunteering.
  • Modern office with natural light, fresh air, and high-quality office equipment. Parking spaces available to employees.
  • Massages in the office.
  • Referral program.
  • First work contract for 6 months, followed by an indefinite contract.
  • Employee discount on VELUX products.