Service Administration Team Lead

4 tygodni temu

Warszawa, Mazovia, Polska Mettler Toledo Pełny etat
Job Description

We are seeking a highly skilled and experienced Service Administration Team Lead to join our team. As a key member of our Service Administration team, you will be responsible for leading a team of 10+ direct reports responsible for one of the process areas.

Key Responsibilities
  • Lead a service administration team of 10+ direct reports responsible for one of the process areas.
  • Hire, train, motivate and develop team members, including setting goals, measuring and documenting performance.
  • Ensure high quality and timeliness of the tasks delivered by the team.
  • Monitor team performance, productivity and quality, take improvement actions if required.
  • Assure right back-up structure, create and keep up-to-date documentation for all processes assigned to the team.
  • Ensure that work in the team is evenly distributed (well trained, clear guidelines).
  • High quality reporting on workload and operational problems, proactive approach to problem solving.
  • Build and maintain strong relationships with the stakeholders.
  • Prepare statistics and reports related to service administration.
  • Support and contribute to ongoing improvement of internal procedures and methods of work.
Requirements
  • At least 1 year of experience in a similar position (leading a team).
  • Fluency in English - C1 level.
  • Knowledge of SAP or other ERP system.
  • Excellent communication skills.
  • Ability to motivate teams and ensure high performance.
  • Quick perception and attention to detail.
  • High customer orientation and focus on service quality.
  • Experience in an international work environment, preferably in SSC/BPO organization, with back-office processes.
What We Offer
  • Contract of employment.
  • Possibility to work in an international environment with a multicultural team.
  • Annual bonus.
  • Hybrid work model.
  • Medicover medical care with basic dental package.
  • Possibility to extend medical care to the Damian Medical Center.
  • Possibility to extend medical care to family members.
  • Life insurance with possible extension for your family members.
  • Festive benefits paid in April and December.
  • Medicover sport card.
  • Language courses.
  • Paid employee referral program.
  • Wellbeing activities.
  • Fruity Wednesdays.
  • Cultural events for employees and families.
  • Space for your initiatives, charity & CSR actions.
  • Supporting your development through a vast training offer.
  • Discounts for meals and beauty products at the our Business Park.
  • Diverse and inclusive workplace.

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