Service Administration Team Lead Position

1 tydzień temu

Warszawa, Mazovia, Polska Mettler Toledo Pełny etat

We are seeking a Senior Service Operations Manager to join our Mettler Toledo team. The successful candidate will be responsible for leading a service administration team of 10+ direct reports, responsible for one of the process areas.

About the Role

The role requires the ability to motivate teams and ensure high performance, with excellent communication skills and experience in an international work environment, preferably in SSC/BPO organization, with back-office processes. The ideal candidate will have at least 1 year of experience in a similar position (leading a team) and fluency in English - C1 level.

Key Responsibilities
  • Lead a service administration team of 10+ direct reports responsible for one of the process areas.
  • Hire, train, motivate and develop team members, including setting goals, measuring and documenting performance.
  • Ensure high quality and timeliness of the tasks delivered by the team.
  • Monitor team performance, productivity and quality, take improvement actions if required.
  • Assure right back-up structure, create and keep up-to-date documentation for all processes assigned to the team.
  • Ensure that work in the team is evenly distributed (well trained, clear guidelines).
  • High quality reporting on workload and operational problems, proactive approach to problem solving.
  • Build and maintain strong relationships with stakeholders.
  • Prepare statistics and reports related to service administration.
What You Need to Succeed
  • At least 1 year of experience in a similar position (leading a team).
  • Fluency in English - C1 level.
  • Knowledge of SAP or other ERP system.
  • Excellent communication skills.
  • Ability to motivate teams and ensure high performance.
  • Quick perception and attention to detail.
  • High customer orientation and focus on service quality.
Our Offer to You
  • Contract of employment.
  • Possibility to work in an international environment with a multicultural team.
  • Annual bonus.
  • Hybrid work model.
  • Medicover medical care with basic dental package.
  • Possibility to extend medical care to the Damian Medical Center.
  • Possibility to extend medical care to family members.
  • Life insurance with possible extension for your family members.
  • Festive benefits paid in April and December.
  • Medicover sport card.
  • Language courses.
  • Paid employee referral program.
  • Wellbeing activities.
Salary Range:

$80,000 - $110,000 per annum, depending on experience and qualifications.

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